Express Scripts reviews about "training"

Everyone makes $10 per hour and they will find anyway to not have to pay a decent raise. Their employment practices are deplorable and reprehensible. There is no respect for the workforce and therefore, they feel no loyalty and receive none from their employees. Turnover is at an 85% rate and most barely make it out of the 4 weeks of training to work but one week on the floor and then leave; after discovering the working environment.

Little to no training, expected to know what you don't know, days off only set you back further, unrealistic workload expectations, frequently pointed in numerous different directions to complete tasks, no accountability, too many temporary employees.

Express Scripts (ESI) used to be a nice place to work. The company was very employee oriented and we were able to have fun while still getting work accomplished. The morale began sliding dramatically as department management changed due to being over stressed and overworked. Outsourcing became more popular which in turn brought layoffs. The fun employee appreciation activities stopped at a company level and care for employees completely went out the window. Anyone who has worked at ESI for any amount of time (at least in Eligibility) is completely deflated and in fear of losing their job. There is absolutely no work/life balance either. When I left ESI, I was working a minimum of 60 hours every week while being a salary employee (no overtime pay) and absolutely no appreciation for the extra work. Cons: no work/life balance, lack of care for employees (feel like just a number), terrible training (for new & existing employees, lack of job knowledge by management, extremely high stress

Usually behind in technology, some departments don't support training as much as they should.

Entry level compensation is not comparable to other local call centers. ESI supports an extraordinarily poor training staff that is not skilled in teaching people with different learning styles and abilities. Schedules are very erratic which makes a work/home life balance impossible (however, that fact is made very clear during the interview process). Be warned, a hostile work environment is glaringly apparent between contingent, legacy, and new employees. That being the case, the aforementioned statements should not be surprising considering that ESI is merely a call center that handles prescription benefits for group insurance companies and its participants.

Management is very matter of fact when it came to personal issues......

Would like to see a bit more diversity in the work place. Work life balance a bit difficult because high weekly work hours are the set expectation of most employees. Customer service reps's could use more training and orientation. Expect that you learn the job very quickly. Would like to see more training programs.

There are so many to list - Loss of benefits with the buy out (no, it wasn't a merger). Lack of recognition for a job well done (unless you're stepping on someone else). When you get rid of or lose all the good people that know anything and actually work you will be left with no talent to run the business. No training - unless it's free. Cheap cheap cheap. A world class company is allowed to spend money on nurturing it's employees and giving them tools needed.