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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(171 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

Reviews by job title

171 reviews

Reviews about "Culture"

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

* Having a mission-driven company with a meaningful customer group gives a sense of purpose. * The Employee Stock Option Program (ESOP) gives a common goal throughout the company, which cuts back on the corporate politics I've encountered at other companies. * Leadership is investing in modernization, so being able to help update mature processes leaves an opportunity to make an impact. * Company culture generally values personal improvement, offering investments in personal training and goals that feel supportive of one's career.

Cons

* Decision-making can be slower than in less regulated industries. Although necessary, the combination of compliance, legal review, governance, etc. can make things feel like the move slow for someone accustomed to nimble decision making. * Modernization requires patience and employees have to manage expectations of timeline on some of the corporate improvements.

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
4.0
Mar 13, 2026

It’s a good place

Recommend
CEO approval
Business Outlook

Pros

Great management and company culture

Cons

The retention of Fast Starts is not great

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First Command Financial Services Response
3mo
Thank you for taking the time to share your perspective and your positive experience with our company culture and management. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. As you note, the Advisor role can be challenging. However, it also comes with many opportunities. Our Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Through the program, Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. The rewards of hard work and dedication are a satisfying career, a company that fully supports you, and the opportunity to help those who serve in their pursuit of lifelong financial security. We appreciate your feedback and thank you for taking the time to share your experience.
Viewing 1 - 3 of 171 Reviews

Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.