Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 635 reviews left anonymously by employees. This rating has been stable over the past 12 months. 88% of employees would recommend working at First Command Financial Services to a friend and 89% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at First Command Financial Services?

88% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"Great people and you are appreciated" ((in 38 reviews)); "The culture here is great" ((in 38 reviews)); "Benefits are good" ((in 22 reviews)); "They also have great training on the Federal Employee market." ((in 21 reviews)); "Great leadership and mentors to guide you" ((in 17 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Pay is low compared to industry averages" ((in 18 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 15 reviews)); "Poor Management & lack of employee motivation" ((in 13 reviews)); "Low salary provided by organisation" ((in 11 reviews)); "Long hours while building your business" ((in 7 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

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First Command Financial Services

First Command Financial Services reviews about "management"

89% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.0

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

1.0

Sep 23, 2025

Overworked/under valued

Office assistant

Recommend

CEO approval

Business Outlook

Pros

Offer 2 flexible "holiday" days on top of regular ones, offer hybrid work for some depts allowing to work some days at home, esop program is nice, Christmas bonus is a big plus, love on campus lunch companies

Cons

Waaaay too much mandatory overtime, management is horrible (at least in my dept) & no way to hold the accountable, systems/programs are constantly going down where we can't even do our job, a ridiculous amount of completely unnecessary meetings, pay isn't great, they treat tenured employees terribly and new hires with no experience get paid more, resources are severely lacking

First Command Financial Services Response

9mo

Thank you for taking the time to share your perspective. We appreciate your long tenure and the contributions you've made over the years. We're glad to hear you find value in elements such as our flexible holidays, hybrid work options, ESOP program, and annual bonus—these are just a few of the ways we aim to support our team members. We also recognize that some of the concerns you’ve raised regarding department-specific management practices, system reliability, workload, and compensation equity, are serious and deserve attention. Your feedback has been shared with the appropriate internal teams to ensure these experiences are examined with care and context. While we cannot address individual department issues publicly, we are committed to fostering a work environment where employees feel heard, respected, and valued. If you’d like to share more details confidentially, we encourage you to speak directly with your HR business partner or use our internal feedback channels. Your voice matters, and we thank you again for speaking up.

1.0

Nov 16, 2024

Values image but behind closed doors it’s not what it’s cracked up to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are great people that are actually doing work and truly care. But those people are not at the management level.

Cons

Fake corporate culture Burnt out employees Too top heavy

First Command Financial Services Response

Thank you for sharing your perspective. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and a part of the First Command family. We often hear from our employees that our values of Courage, Love, and Effectiveness resonate with them as we collectively support the critical mission of coaching military personnel and their families in their pursuit of financial security. We take psychological safety very seriously at First Command and highly encourage you to connect directly with your leader regarding your concerns. We will also be sharing your feedback with our executive leadership team.

2.0

Dec 15, 2025

Good till it was not

Senior scrum master

Recommend

CEO approval

Business Outlook

Pros

Used to be a great company

Cons

Now management does not listen to the employees

First Command Financial Services Response

6mo

Thank you for sharing your perspective with us. At First Command, we are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. Encouraging feedback and constructive criticism is part of that commitment. First Command maintains an open-door policy, and we encourage employees to discuss business-related problems with their supervisors or management. Employee surveys and Glassdoor reviews provide us critical insights. We will be sure to make our leadership aware of your concerns so we can continue to improve.

5.0

Aug 26, 2025

Best Corporate Environment I've Ever Worked In!

Learning operations partner

Recommend

CEO approval

Business Outlook

Pros

Fun corporate culture Solid mission & core values Friendly employees Great facilities Supportive management & team members Awesome total rewards & perks

Cons

None to speak on at this time

First Command Financial Services Response

11mo

Thank you for your kind words and for being part of our mission. We’re thrilled you feel supported by our culture, values, and leadership. Your note about psychological safety and transparency reinforces what we strive to cultivate across every team. We’re so glad you’re here.

4.0

Mar 13, 2026

It’s a good place

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Great management and company culture

Cons

The retention of Fast Starts is not great

First Command Financial Services Response

4mo

Thank you for taking the time to share your perspective and your positive experience with our company culture and management. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. As you note, the Advisor role can be challenging. However, it also comes with many opportunities. Our Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Through the program, Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. The rewards of hard work and dedication are a satisfying career, a company that fully supports you, and the opportunity to help those who serve in their pursuit of lifelong financial security. We appreciate your feedback and thank you for taking the time to share your experience.

1.0

Jan 24, 2025

They just don't care

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Annual bonus-around $1000 based on a $35k salary Some room for growth

Cons

No job stability Very low raises Employees input doesn't matter No psychological safety Very few remote positions Poor management

First Command Financial Services Response

Thank you for sharing your thoughts. First Command is proud to host monthly company-wide events, including town halls and CEO forums, where employees can voice opinions directly to senior leadership, receive feedback, and connect with colleagues to share ideas. Psychological safety within these forums and across the enterprise workplace is essential to the transformational growth and change that creates new opportunities for our clients and people. Our executive leadership team works with the organizational and talent development group at First Command to ensure our staff is trained annually on the basics of psychological safety and surveyed to understand opportunities for further development in our processes. Your comments on limited remote opportunities and management will be shared with our executive leadership team.

5.0

Sep 16, 2025

Great Company

Accountant

Recommend

CEO approval

Business Outlook

Pros

The company offers a flexible hybrid schedule with three days in the office and two days remote. Benefits are excellent, schedules are balanced, and the work environment is supportive. Management encourages professional growth and provides training opportunities, while also offering strong job security.

Cons

Internal communication is generally good, though there is room for continued improvement. During busy seasons, management provides strong support to help teams succeed, and the challenges are similar to what can be found in most organizations.

First Command Financial Services Response

10mo

Thank you for sharing your experience and for highlighting the many aspects of First Command’s work environment that support your professional growth. We’re glad to hear the hybrid schedule, training opportunities, and supportive culture have positively impacted your experience. We also appreciate your feedback on internal communication. Your insights help us identify opportunities to improve how we keep our teams connected and informed.

5.0

Jul 29, 2025

Best company I've ever worked for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's not often that you get to work for a company that supports their employees and treats them less like widgets and more like family, but that is what I found at First Command. I spent over 20 years working harder and harder for other financial service companies and was asked to do more and appreciated less each passing year. I've now been at First Command for over 10 years and wish I could have been here so much longer. The fact that we get to serve the military community, especially when they most need us, makes it even more rewarding. Great benefits and recognition programs. Strong ESOP with top notch balance sheet management. Loyal and deserving clients. Overall good pay. Communicative leadership. Investment in professional growth and in growing technology. Training is strong and getting better. Worthwhile mission. Potential to grow as a company/employee is ready to explode right now.

Cons

No company is perfect, but I promise that folks here care and strive to do the right thing by all.

First Command Financial Services Response

11mo

Thank you for your incredible endorsement and over a decade of dedication to our mission. Your words reflect the culture we strive to build, one grounded in purpose, support, and service. We’re proud to have employees like you helping shape a future where our people and clients thrive. Thank you for being part of our story.

2.0

Dec 8, 2024

Toxic culture

Agile practitioner

Recommend

CEO approval

Business Outlook

Pros

You are paid every two weeks.

Cons

Strong command and control culture. Management talks a culture of collaboration and psychological safety however actions demonstrate a culture of fear and control. Pride themselves in never having layoffs, but demonstrate a history of randomly laying off groups of 3-5 people at a time Technology department is a disaster with very weak leadership Many opportunities for creating a lean organization exist, but the long standing kingdoms don't allow room for this type of improvement Few opportunities for women to advance

First Command Financial Services Response

Thank you for sharing your perspective. We believe in our ability to achieve our big audacious goal of being the financial coach of our nation's military. But it is not just about reaching these goals, it is also about how we get there. We take collaboration and psychological safety very seriously as we've heard from our employees that these elements are critical to their well-being as well as business innovation and growth. We appreciate your candid feedback and will be sharing it with our executive team.

Viewing 1 - 3 of 68 Reviews

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First Command Financial Services

First Command Financial Services reviews about "management"

Ratings by category

Ratings by demographic groups

Reviews by job title

Overworked/under valued

Values image but behind closed doors it’s not what it’s cracked up to be

Good till it was not

Best Corporate Environment I've Ever Worked In!

It’s a good place

They just don't care

Great Company

Best company I've ever worked for

Toxic culture

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