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First Command Financial Services

Engaged Employer

First Command Financial Services reviews about "benefit"

89% positive business outlook

Reviews by job title

84 reviews
3.0
Dec 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Work life balance Benefits are good

Cons

CEO just made the RTO policy without listening to people

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First Command Financial Services Response
1y
Thank you for sharing your review of First Command. Many of our employees and independent Advisors tell us they find the work-life balance (or integration) to be a compelling element of a career with us. We offer qualifying employees a competitive package of benefits, including the Employee Stock Ownership Plan (ESOP), which the company entirely funds. We’d like to clarify that the return-to-office policy was developed with careful consideration and open communication. Our CEO values transparent communication and trust, and this has been a key focus throughout the process. The hybrid work policy has been a topic of discussion in various company forums, including our regular Town Halls and Forums, where employees asked questions and shared concerns. These conversations are essential to ensuring that decisions are made with input from across the organization. We understand that change can be challenging, and we’re committed to supporting our team through this transition. If you have additional concerns or suggestions, we encourage you to reach out directly to your manager or HR so that we can continue to address them constructively. Thank you for sharing your feedback.
5.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

First Command has all the benefits! I love having a free financial advisor -- we probably wouldn't have sought these services otherwise. The ESOP is going to make a huge difference for me and my husband -- we wouldn't have enough to retire otherwise! The culture here is great -- not at all toxic. In my department there is a respect for work-life balance and I'm not micromanaged. There's trust, and autonomy as a result. The campus clubs are great too! Board Together, the board game club, is what I look forward to every Wednesday! Every month there are a handful of fun events that help keep work morale up and positive attitudes, including multicultural functions. There's a concierge to buy lunch on site and plenty of spaces to meet or relax. Oh, and did I mention the free gym?! So much to enjoy at First Command.

Cons

The company recently changed from a hybrid schedule of 2 days in office to 3 days in office. It's disappointing and creates a fear that remote work will be eliminated all together in the future.

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First Command Financial Services Response
1y
Thank you for taking the time to leave your thoughtful review of First Command. You mentioned several benefits available to qualified Home Office employees and we are thrilled to hear that you are maximizing them. As an employee-owned company, a valuable benefit we offer is an Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. Additionally, Home Office employees are encouraged to engage with one of our fully licensed and registered Advisors to create personalized financial plans that work for them. Campus life wouldn't be the same without our clubs and the on-site wellness center and gym. We appreciate you taking the time to share your feedback and advice to management. We will be sharing this with our executive staff.
5.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The First Command culture surpasses that of any other workplace I've experienced. The home office campus is beautiful, making it an inviting place to work. Senior leadership takes the time to ensure that you have the resources needed to do your job, and they encourage you to reach out if you need their help. Pay and benefits are excellent.

Cons

Insurance is not active until after the first 90 days of employment.

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First Command Financial Services Response
9mo
Thank you for sharing your positive experience and for the role you play in helping make our home office an inviting and inspiring place to work. We’re glad to hear our culture and leadership support have made a meaningful difference in your time at First Command. We’d also like to clarify your feedback around benefits. First Command is pleased to offer a comprehensive benefits package designed to support the health and well-being of employees and their families. This includes medical, dental, vision, life and disability coverage, as well as wellness programs, long-term care, legal assistance, identity theft protection, an employee assistance program, and pet insurance. Coverage for you and your eligible dependents becomes effective on the first day of the calendar month coincident with or after 60 days of employment, following classification as a Regular Full-Time or eligible Part-Time employee. We appreciate your feedback and are grateful to have you on the team.
5.0
Jul 8, 2025

Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great culture with a family type atmosphere - Veteran & transitioning military friendly - Great benefits and competitive pay - Growth opportunity/upward mobility

Cons

- For a military focused business there are too few veterans/former military members employed at the corporate HQ, especially in key positions

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First Command Financial Services Response
1y
Thank you for your thoughtful review and for being part of the First Command team. We're so glad you’ve found value in our family-oriented culture, competitive benefits, and growth opportunities. Your feedback about increasing veteran representation in corporate roles is critical. As a company deeply rooted in serving the military community, we are committed to expanding pathways for veterans at every level. We appreciate your insight and your voice in that mission.
5.0
Oct 3, 2025
Recommend
CEO approval
Business Outlook

Pros

10 years at First Command and I still love it! I have flexibility in my schedule. Plenty of time with family. Training is always provided and available if I want more. I am grateful I get to work with mostly military clients and support their pursuit of financial freedom by providing the highest level of service each day. Even though I have routine to my job, no day is ever the same, so I am never bored. I have learned a lot about finance while working in my role which has personally benefited me. My Advisor is very supportive and a pleasure to work alongside.

Cons

My specific office is very small, so I do not have many coworkers.

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First Command Financial Services Response
9mo
Thank you for your decade of dedicated service and for sharing this incredibly thoughtful review. Your experience reflects the impact of our mission, especially the flexibility and understanding we strive to provide for those supporting military families. We’re proud to know you feel supported, challenged, and appreciated in your work, and that your Advisor plays a key role in that experience. Your feedback about continued investment in technology is noted and aligns with our enterprise priorities for the year ahead. We’re grateful to have you as part of the First Command family.
5.0
Sep 16, 2025

Great Company

Recommend
CEO approval
Business Outlook

Pros

The company offers a flexible hybrid schedule with three days in the office and two days remote. Benefits are excellent, schedules are balanced, and the work environment is supportive. Management encourages professional growth and provides training opportunities, while also offering strong job security.

Cons

Internal communication is generally good, though there is room for continued improvement. During busy seasons, management provides strong support to help teams succeed, and the challenges are similar to what can be found in most organizations.

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First Command Financial Services Response
10mo
Thank you for sharing your experience and for highlighting the many aspects of First Command’s work environment that support your professional growth. We’re glad to hear the hybrid schedule, training opportunities, and supportive culture have positively impacted your experience. We also appreciate your feedback on internal communication. Your insights help us identify opportunities to improve how we keep our teams connected and informed.
5.0
Aug 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Schedule Flexibility Helping Others Family Oriented

Cons

Lack of medical/dental benefits for support staff Lack of advancement opportunities for support staff

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First Command Financial Services Response
11mo
Thank you for your long-standing service and for highlighting the flexibility and family-oriented culture you’ve experienced. We’re proud to support Advisors who create positive, mission-driven environments like the one you describe. While Administrative Assistants and support staff are vital to First Command offices, each Financial Advisor operates as an independent business owner and therefore makes individual decisions regarding benefits and advancement opportunities for their team members. This means offerings such as medical, dental, and vision can vary by location. We appreciate your feedback and your role in serving our military families.
4.0
Mar 28, 2025
Recommend
CEO approval
Business Outlook

Pros

The training and support from onboarding is great.

Cons

Mostly an Independent contractor role. Your pay depends on how good the district is doing, No benefits.

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First Command Financial Services Response
1y
Thank you for sharing a review of First Command. We often read positive reviews from our independent field force about the incredible training and onboarding programs available to them. We are thrilled you agree. Local Advisors se­t the pay and benefits for their office managers and other support staff professionals in our regional offices. In all cases, the goal is to attract the best talent and reward them for their dedicated service.
5.0
Jul 29, 2025

Best company I've ever worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's not often that you get to work for a company that supports their employees and treats them less like widgets and more like family, but that is what I found at First Command. I spent over 20 years working harder and harder for other financial service companies and was asked to do more and appreciated less each passing year. I've now been at First Command for over 10 years and wish I could have been here so much longer. The fact that we get to serve the military community, especially when they most need us, makes it even more rewarding. Great benefits and recognition programs. Strong ESOP with top notch balance sheet management. Loyal and deserving clients. Overall good pay. Communicative leadership. Investment in professional growth and in growing technology. Training is strong and getting better. Worthwhile mission. Potential to grow as a company/employee is ready to explode right now.

Cons

No company is perfect, but I promise that folks here care and strive to do the right thing by all.

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First Command Financial Services Response
11mo
Thank you for your incredible endorsement and over a decade of dedication to our mission. Your words reflect the culture we strive to build, one grounded in purpose, support, and service. We’re proud to have employees like you helping shape a future where our people and clients thrive. Thank you for being part of our story.
1.0
Nov 20, 2024
Recommend
CEO approval
Business Outlook

Pros

FC has great benefits, including on-site gym.

Cons

Top heavy leadership, severe lack of communication between teams, top leadership is delusional as to what's going on and how well things are going.

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First Command Financial Services Response
1y
Thank you for sharing your perspective with us. We appreciate your positive comments on our benefits, including the on-site wellness center. Your feedback on communication and leadership will be shared with our executive leadership team.
Viewing 1 - 3 of 84 Reviews

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