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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews
2.0
Aug 17, 2020

Whole Life Insurance Sales

Recommend
CEO approval
Business Outlook

Pros

Paid for my Series 7/66 and life and health I made my own hours Training paid for

Cons

Had to call my friends and family to push whole life insurance High pressure sales Lack of support from boss Commission only, based on whole life sales Rude coworkers Classes based on proving why whole life is good and how you’re “helping” Better than nothing, but clients can do better

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First Command Financial Services Response
5y
Thank you for sharing your experiences as a First Command Financial Advisor. I appreciate your comments on some of the benefits of this career, such as scheduling flexibility and training support. We provide new Advisors with an extensive training program designed to equip them to succeed. They learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. Regarding your comments on whole life insurance – we do not focus on the sale of any specific type of financial product. We offer products and services in the context of a comprehensive financial plan. For life insurance, our Advisors and employees study client needs, assets and any coverage already in place. If they find gaps in coverage, they will propose a solution. Term life insurance is a cost-effective option used to cover temporary needs. Permanent insurance products (like whole life) offer lifetime protection for permanent needs. We seek Advisors who believe in this approach and always put our clients first. In this way we maintain a culture that reflects the highest ethical standards and best practices of the financial services industry. First Command encourages feedback and constructive criticism. Our Advisors and employees are invited to discuss business-related problems with their supervisors or with any members of management. Surveys and reviews on Glassdoor and other sites provide us with additional insights. You can help us improve by sharing the specifics of your situation. Please give us a call at 800-443-2104 and ask for Human Resources. Again, thank you for taking the time to share your experiences.
2.0
Aug 7, 2020

Great Company Goals - Underappreciated Workers & Whole Life Pushers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-the people working at this company truly care about helping our service members achieve their goals & changing the lives of their clients for the better -free service for military cliente -some cliente would never be able to achieve their financial goals had they not met with a financial advisor from First Command. -teach free training to soldiers to ensure soldiers understand all of their benefits and coach them to reach their financial goals.

Cons

-higher ups within the company discuss the high salary income and bonuses they make openly and then berate hourly workers for asking for simple office items (ie - sticky notes, birthday celebration items, staplers, sign here stickers, etc.) & also still pay administrative employees less than $10/hr. -higher ups within the company only celebrate those that make them money (ie advisors) and do not celebrate the administrative staff -from a client perspective, if you find an advisor you truly care about, but have to PCS (since they typically serve military clients), you have to change advisors and have no choice not to. Your new advisor may not ever even reach out to you. -from a client perspective, after you are sold your products, you typically have to reach out to your advisor for follow up as the advisor doesn't care after the sell is made typically. -First Command pushes whole life even after being told by clients that whole life is not desired. if you are a company based upon creating a specific financial plan for a family, that family's views & values should be respected. -after sending out anonymous surveys, responses were still not valued and no changes were made by management, why ask for feedback and make no changes? complacency should not be valued.

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First Command Financial Services Response
5y
Thank you for taking the time to share your perspective. You have made an insightful observation about the people who work at this company. Our employees and Advisors truly care about helping our Nation’s military families. You see that commitment reflected in the care our Advisors provide to relocating clients. Advisors offer face-to-face coaching in the communities where our clients live and work. They serve in more than 170 offices worldwide, many near major military installations. These local financial coaches welcome new clients to the area and help existing clients PCS to their next home. Regarding whole life insurance –First Command does not focus on the sale of whole life or any specific type of financial product. Instead, our Advisors and employees study client needs, assets and any coverage already in place. If they find gaps in coverage, they will propose a solution. Term life insurance is a cost-effective option used to cover temporary needs. Permanent insurance products (like whole life) offer lifetime protection for permanent needs. That’s the same approach and care our Advisors take in addressing savings and investment needs for long-term goals including retirement. First Command encourages feedback and constructive criticism. Our Advisors and employees are invited to discuss business-related problems with their supervisors or with any members of management. A crucial element of that approach is the ongoing development of strong and effective leaders through efforts that include a structured development program. Surveys and reviews on Glassdoor and other sites provide us with additional insights. You can help us improve by sharing the specifics of your situation so that, if necessary, our company can take swift, corrective action. Please give us a call at 800-443-2104 and ask for Human Resources. Again, thank you for sharing your perspective.
2.0
Jul 19, 2020
Recommend
CEO approval
Business Outlook

Pros

loved the team and the mission of the company

Cons

too much turnover and problem with management.

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First Command Financial Services Response
5y
Thank you for taking the time to share your experiences as a First Command employee. The mission of the company is incredibly important to our employees. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. At First Command, we are committed to creating and nurturing a positive environment for all. Encouraging feedback and constructive criticism is part of that commitment. In all cases our goal is to attract the best employees and reward them for committed service. Again, thank you for sharing your perspective. I am passing your comments along to our Leadership.
Viewing 394 - 396 of 576 Reviews

Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.