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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)
avatar

Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

575 reviews
4.0
Feb 5, 2020

Great company

Recommend
CEO approval
Business Outlook

Pros

Home Office was FANTASTIC about providing support! Great environment to work in. Coworkers were all about helping veterans (and others) lead their best financial lives.

Cons

No insurance benefits were provided

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First Command Financial Services Response
6y
Thank you for your positive comments. We’re pleased that you enjoyed your time in our Pensacola office. At First Command, we are committed to creating and nurturing a positive environment for all. Encouraging feedback and constructive criticism is part of that commitment. We appreciate your comment on insurance benefits. First Command offers competitive pay and benefits to employees in our Home Office in Fort Worth, Texas. Local Advisors are responsible for the pay and benefits they offer to their office managers and other support staff professionals in our local offices. In all cases our goal is to attract the best employees and reward them for committed service. Thank you for taking the time to share your perspective. I am passing your comments along to our Leadership.
2.0
Dec 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible time and helps to balance work and life

Cons

Poor Management & lack of employee motivation

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First Command Financial Services Response
6y
Thank you for sharing your feedback with us. I'm sorry to hear about your negative experience. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. We invite our employees to share their experiences so we can address any shortcomings and bring positive change to the organization. We pay close attention to the results of employee surveys and reviews on Glassdoor and other sites. This year First Command was named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. This recognition was based in large part on results of an employee survey to measure the employee experience. Most importantly, our employees believe in and are genuinely committed to a higher calling serving our Nation's career military families. I will be sure to make our leadership aware of your concerns.
1.0
Dec 6, 2019

Worst leadership in 15 years

Recommend
CEO approval
Business Outlook

Pros

Can’t think of any. Bank used to be better place to work, but going down the toilet

Cons

Leaders have no clue that new people need to be trained, much less how to train them. We are drowning and no one cares.

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First Command Financial Services Response
6y
Thank you for sharing your feedback with us. I appreciate your long tenure with the company, and I'm sorry to hear about your negative experience. We recognize the importance of supporting our employees through strong and effective leaders. Leadership development is a top priority at First Command. We are committed to the successful cultivation of new leaders through efforts that include a structured development program for managers. We monitor our progress through feedback mechanisms like employee surveys and reviews on Glassdoor and other sites. This year First Command was named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. This recognition was based in large part on results of an employee survey to measure the employee experience. We're committed to attracting and retaining talented people by providing our employees with opportunities to enhance their professional knowledge, develop leadership skills, and grow within the organization. And we are proud of the commitment and dedication of those who choose to be a part of this employee-owned company. Our Home Office employees in Fort Worth believe in and are genuinely committed to a higher calling serving America's career military families. I will be sure to make our leadership aware of your concerns so we can continue to bring positive change to the organization.
Viewing 403 - 405 of 575 Reviews

Glassdoor has 632 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.