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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

575 reviews
4.0
Jun 25, 2019
Recommend
CEO approval
Business Outlook

Pros

The other employees are helpful and friendly. You get to know the individuals in your office and the home office very well. They encourage and foster a family-friendly environment and group activities with coworkers outside of work are encouraged, but not required. They will work you hard, but they also see you as a person and not just another cog.

Cons

The company’s home office can seem disorganized to field staff. Also, they can seem a bit behind with regard to technological advancements. But I have heard from current employees that the company is working hard and fast to change these issues with positive results.

1.0
Jun 14, 2019
Recommend
CEO approval
Business Outlook

Pros

You have the ability to work with deserving clients. Great for gaining experience.

Cons

To start with First command holds its self out to pay "you" the advisor the most commission possible. Now that I have worked at another firm and have several friends at other top firms in the industry I have discovered that their pay out multiples are the same in some cases and lower in most cases. The kicker to this is that on top of paying you a lower or average rate for the work you do virtually all other firms cover you technology, office, travel, benefits and education costs. This shows a huge flaw in the payment system alone. While the First Command Leadership promotes a narrative of empowering families their commission packages, sales competitions and leadership are all geared to selling the highest commission product to clients. The only way to survive in this company is to continually sell insurance products. This model creates a glaring conflict of interest and when it is address you are told "its just the way it is" In my experience District advisors where either absent or only mildly interested when trying to create a sustainable practice. I was even told I was take bread off of my DA's table after he swept the majority of clients out of my office and into his book so he could get paid more. Despite have a strong base of clients in the area First command leadership chose to actively not service existing clients and instead promote only new accounts. The scars of this practice where evident when I met with several legacy clients who had been passed from advisor to advisor with little to no notification, service or real planning. After talking with several other current and training advisors at other firms I discovered First command actually has the shortest training and mentorship period in the industry. where most firms will pay you while you get licensed first command has you do this on your own time. The difference is dramatic when you consider the 6 months you have to "go independent" vs. the 1-5 years most firms use to teach you how to build a sustainable practice. The culture is very used car sales in fact I even I was even pitched life insurance in my interview. so choose wisely when considering this a career option.

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First Command Financial Services Response
7y
Thank you for your commitment and service to First Command clients and your willingness to share your perspective in a public forum. We appreciate that you have noted the ability to work with deserving clients as a positive element of serving at First Command. Our most successful Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military families in a meaningful way. Four out of five First Command Financial Advisors come from the ranks of veterans and military spouses. For these Advisors, the career is about serving those who serve. It is about staying connected to the military community in a way that adds value to the lives of service members and their families by helping them pursue their financial objectives and goals. We must respectfully reject other claims in this posting. We are confident in the value of the opportunities we extend to those who wish to build a career at First Command. We offer competitive compensation. We provide comprehensive training and support. New Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face coaching. We are at all times honest and transparent in our dealings with Advisors. We provide our Financial Advisors with the opportunity to realize financial success. However, we have found that those who are primarily motivated to sell products do not typically enjoy long-term success. Because in all of our dealings we put our clients first. First Command Financial Advisors focus on coaching clients to become financially disciplined and confident in their pursuit of financial security. We train them to address the spectrum of financial issues that clients face. Our focus is on risk management (insurance), cash management (banking) and investments to achieve long-term goals including retirement. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry. Again, thank you for taking the time to share your perspective.
2.0
Jun 12, 2019
Recommend
CEO approval
Business Outlook

Pros

One of the pros was flexible schedules. Most positions don't require you to be there 24/7 and helps create a good balance of life and work.

Cons

No consistency throughout the company. Each office kind of makes up their own rules and procedures making it #1 hard to learn processes and procedures #2 creates a disconnect from office to office.

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First Command Financial Services Response
7y
Thank you for sharing your feedback with us. We appreciate your positive comments as well as constructive suggestions for improvement. Please know that we do share your belief in the importance of building meaningful relationships with our clients. We teach Advisors to coach our clients to become financially disciplined and confident in their pursuit of financial security. Our approach is not to focus on the sale of any particular type of financial product. Rather, we recommend financial products to address the spectrum of issues that clients face. Those issues include risk management (insurance), cash management (banking) and investments to achieve long-term goals including retirement. In this way we strive to embrace the highest ethical standards and best practices of the financial services industry. We recognize that the best way to build and sustain a client-first culture is to establish consistency throughout our organization. I will share your comments with leadership so we can continue to bring positive change to First Command.
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Glassdoor has 632 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.