Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 633 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 43 reviews)); "Great people and you are appreciated" ((in 40 reviews)); "Benefits are great" ((in 25 reviews)); "They also have great training on the Federal Employee market." ((in 19 reviews)); "Great work life balance and co workers" ((in 14 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Senior leadership has no personal, first hand experience as an advisor with the company" ((in 16 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 15 reviews)); "Poor Management & lack of employee motivation" ((in 13 reviews)); "Low salary provided by organisation" ((in 10 reviews)); "Long hours and lots of pressure to find new clients." ((in 8 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.1

Compensation and benefits

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

576 reviews

4.0

Jun 9, 2023

Great Place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture, and hybrid work with a requirement to work in the office 2 days a week. ESOP is a fantastic benefit once you've been there for 6+ years. The benefits are great for a company of its size, especially the maternity/paternity leave. Leadership works hard to be as transparent as they can be, and there are a lot more women in leadership roles than most financial firms. You also feel like a family in a non toxic way.

Cons

Pay is lower than you can find elsewhere, however the ESOP will make up for this if you stay awhile. You can also find better benefits elsewhere at a bigger firm. The culture has a lot of conservatives politically which can always get annoying, but it is fort worth. Management could be more focused and less centralized.

First Command Financial Services Response

3y

Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program, including a flexible, hybrid work environment. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you recognizing our leadership team’s commitment to transparency and ongoing communication. Our leaders are committed to maintaining an open-door policy and we encourage employee feedback. We also rely on employee surveys and Glassdoor reviews to gain critical insights and continue to improve, so thank you for your feedback.

3.0

Feb 27, 2023

Great Hearted Company That Can't Fix Problems

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Many of the district advisors and advisors are awesome people willing to give of their own time to help you succeed. The company also has a great training program to give you the basics of what you need to succeed. The compensation can be generous, especially with their rewards program paying annual payments for 10yrs after each year of high success levels

Cons

First Command has an absolutely appalling lack of ease of use and doesn't embrace technology, both on the client side as well as on the advisor side. The workload on the average advisor has greatly increased the past 3 years (in part due to regulatory changes, but more so because the company hasn't adapted well to automatic more work functions). It's insane how many "workarounds" we have, known issues that aren't fixed, and poor data flow. On the compensation side, not enough is done to prevent people from selling high amount of insurance all at once and then having high chargeback ratios. There is no financial incentivization to do meetings with clients unless you see financial opportunities with that client. It would be nice to see some monetization for doing the "legwork" of regular meetings for clients with high needs but average/lower assets. They have a "senior recognition program" that requires you to have been an advisor for over a decade and provide financial incentivization to do more annual reviews but if you don't meet the experience requirement, you get no financial benefit from doing the reviews (again aside from opportunities). And I'm not saying you SHOULD only care about compensation, but the reality is that you incentivize what you want. If they want QUALITY, they need to find a way to incentivize that financially over quantity. But don't tell me that "we are focusing on quality soon" and then tell me that an advisor that has been doing it for 3yrs and is doing XXX reviews per year does not provide as much value to FC as someone doing it for 15 years. Sure one might be more skilled, but extra compensation should be based on closer to 3 yrs (and yes I have much more than 3 years so I'm not just whining)

First Command Financial Services Response

3y

Thank you for sharing your perspective. At First Command, we are committed to creating and sustaining a supportive culture and positive work environment. Encouraging feedback and constructive criticism is part of that commitment. We are dedicated to making continuous investments in our processes, systems and technology to enhance our client and Advisor experience. We rely on employee surveys and Glassdoor reviews to gain critical insights and continue to improve, so thank you for taking time to share your experience.

5.0

Feb 23, 2023

It just fits right!

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Mission and vision align perfectly with military community. Great for military spouses (I'm one and love every second). Rewarding both from a point of helping others and from compensation. Career that will move with the military. You are your own business owner, so you make your own schedule, and the sky is the limit. Very focused on the military and active-duty families and retirees, and that is the why and it just fits right with me as a military spouse.

Cons

Slow to change when needed sometimes. Hang onto people they should send into retirement for too long. They are moving the right direction, but they need more focus on becoming more diverse.

First Command Financial Services Response

3y

Thank you for sharing your experience as a First Command Financial Advisor. The mission of the company is incredibly important to our Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. Four out of five First Command Financial Advisors come from the ranks of veterans and military spouses. We value the career contributions of military spouses, whose understanding of the challenges and opportunities associated with life in the military makes them ideal for the role of financial coach. We offer portable, rewarding positions that allow military spouses to build careers that fit into their lives. We provide industry-leading training, mentoring, professional development and compensation. It’s why we’ve been recognized as a Military Friendly® Spouse Employer for five years in a row. At First Command, we recognize and appreciate the value of a diverse workforce, and we foster an inclusive environment where feedback is encouraged. Thank you again for taking the time to share your positive experience.

Viewing 163 - 165 of 576 Reviews

Jobs at First Command Financial Services

Document Processing & Imaging Specialist