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Firstsource Solutions

Engaged Employer

Firstsource Solutions Custimer Service Representative reviews

3.3

60% would recommend to a friend

(378 total reviews)
avatar

Ritesh Idnani

71% approve of CEO

63% positive business outlook

Custimer Service Representative employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

378 reviews
3.0
Aug 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Good work place culture Free sky package

Cons

Squesed for every penny of worth

avatar
Firstsource Solutions Response
6y
Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Having said that we are sorry that you felt the workload was too much for you to handle. We could have helped you if you had to raise this concern with your team leads or the HRs when you were working with us.
3.0
Jul 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Good incentives and challenging Job

Cons

Management was not that great with the process.

avatar
Firstsource Solutions Response
7y
Thanks for writing in. We take your feedback sincerely. People Centricity being one of our core values, we like to ensure we make a great place for everyone to work. We would like to delve deeper into why you felt that the management staff are not professional. Do share your contact details for us to connect and understand this better.
5.0
May 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Relaxed work environment. Friendly staff.

Cons

Long hours. Few growth opportunities.

avatar
Firstsource Solutions Response
7y
Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.
Viewing 322 - 324 of 378 Reviews

Glassdoor has 4,382 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.