Question 1

Is Firstsource Solutions a good company to work for as a Custimer Service Representative?

Accepted Answer

Custimer Service Representative professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 378 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Custimer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Custimer Service Representative employees well?

Accepted Answer

Custimer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 378 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Firstsource Solutions.

Question 3

How happy are Custimer Service Representative professionals working at Firstsource Solutions?

Accepted Answer

60% of Custimer Service Representative employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Custimer Service Representative professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (144), Customer Service Associate (128), Senior Associate (108), Senior CSA (79), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Senior Customer Service Associate (56)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary and increments compared to other BPOs" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 42 reviews))

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