Is Firstsource Solutions a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 378 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Custimer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 378 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 42 reviews))

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Firstsource Solutions

Firstsource Solutions Custimer Service Representative reviews

3.3

60% would recommend to a friend

(378 total reviews)

Ritesh Idnani

70% approve of CEO

63% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

Custimer Service Representative employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

378 reviews

3.0

Feb 6, 2017

Good first job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

customer service experience Depending on the contract, there is the ability to learn more about insurance coverage. Good place to start out with little to no former work experience

Cons

Most of the managers aren't focused on helping out their CSRs - there were only 1 or 2 supervisors that were genuinely helpful.

Firstsource Solutions Response

We would like to thank you for taking the time to write this review. We are happy to hear that you have experienced the some of the positive attributes that our company has to offer. We encourage our staff to give us feedback so that we can continue to learn and improve the way we work. We would like to wish you all the best in your future endeavours.

1.0

Dec 15, 2016

dreadful place. some awful people in charge ego's-a-plenty

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

some good friends met

Cons

never seen a place throw it's own employees under bus as much as here, as mentioned if you aren't brown nosing managers they don't want to know what problems you have. long tedious shifts with hardly any reasonable breaks. horrible to travel to, if you don't drive expect to have an 8 hour working shift turn into almost 12 with travel too and back included due to public transport. boring, dead-end job despite how much they make it out like they've done you a huge favour by allowing you to be there ... no advice taken on board despite how many staff surveys they send around. full of self important managers who couldn't run bath

Firstsource Solutions Response

Firstly, I would like to thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience so far. Our employees are at the forefront of everything that we do and we are committed to empowering, motivating and supporting every single member of our team. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

2.0

Dec 15, 2016

did not enjoy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

part-time helped me get through college made lasting friends with other part-timers

Cons

personified everything negative with a large mnc from a low level employee perspective

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We welcome all suggestions and ideas to continually improve every employee experience. Please feel free to contact us on marketing@firstsource.com to give us your feedback in more detail and give us the chance to change your perception.

Viewing 346 - 348 of 378 Reviews

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Ratings by demographic groups

Reviews by job title

Good first job

dreadful place. some awful people in charge ego's-a-plenty

did not enjoy

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