employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Custimer Service Representative reviews

3.3

60% would recommend to a friend

(378 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

63% positive business outlook

Custimer Service Representative employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

378 reviews
4.0
Nov 21, 2016
Recommend
CEO approval
Business Outlook

Pros

The staff are really Friendly. They sometimes offer Overtime which is great for the salary. Good training

Cons

Customers that call through seem to find the telephone banking system too complex to understand which can make life a little hard some days, which I guess is typical in all call centres with bank vigilantes.

avatar
Firstsource Solutions Response
9y
Thank you for taking the time to leave us this great feedback. We are happy to hear you are enjoying your time with us. We are taking your feedback on board in order to create a better working environment for our employees. Keep up the good work!
1.0
Oct 31, 2016
Recommend
CEO approval
Business Outlook

Pros

Free Sky TV - saves £1000s a year

Cons

The company is a joke

avatar
Firstsource Solutions Response
9y
We would like to thank you for taking the time to leave us your review. I’m sorry to hear that your experience with Firstsource has not been a good one so far. Please feel free to contact us to give your feedback in more detail and give us the chance to change your perception.
2.0
Sep 14, 2016

Tiring Work

Recommend
CEO approval
Business Outlook

Pros

When I worked at FirstSource, it was an okay place to work part-time. The staff who you work with are generally very nice and you are likely to make a lot of friends.

Cons

As there is such a high turnover of staff and the work is so fast-paced, the place is quite disorganized and stressful. There is hardly any work life balance and the management aren't really interested in you personally.

avatar
Firstsource Solutions Response
9y
We are happy to hear that you made some new friends while working for us and we appreciate your contribution. We are taking your feedback and addressing the areas which could be improved for our current and future employees. We would like to thank you for taking the time to leave us your comments and wish you all the very best in your future endeavours.
Viewing 349 - 351 of 378 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.