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Firstsource Solutions

Engaged Employer

Firstsource Solutions Custimer Service Representative reviews

3.3

60% would recommend to a friend

(378 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

63% positive business outlook

Custimer Service Representative employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

378 reviews
3.0
Aug 8, 2016
Recommend
CEO approval
Business Outlook

Pros

One of the good bpo industry where you will get to learn a to z of bpo industry. They have multiple processes of domestic as well as international. Work cultures and ethics are good. Get your salary on time and on the 1st day of the month. Good pay package for starter and for experienced guy.

Cons

Management could have been better. Employee relationship not upto the mark.

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Firstsource Solutions Response
9y
I would like to thank you for taking the time to leave us your review. We appreciate all feedback we receive as it helps us to make Firstsource a better place for our current and future employees. We would like to wish you all the best in your future endeavours.
2.0
Aug 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people to work with. Hours weren't that bad. The point system was pretty fair. Able to transfer to other projects.

Cons

Salary sucks. No real room for growth. Never really sure if/when a contract will be pulled.

avatar
Firstsource Solutions Response
9y
We would like to thank you for taking the time to leave us your feedback. Firstsource strives to create an environment in which our employees learn and grow and we apologise that you did not experience this. We are taking your feedback and addressing the places we missed in delivering a great experience for you. We would like to wish you the best in your future endeavours.
3.0
Jul 5, 2016

Okay okay

Recommend
CEO approval
Business Outlook

Pros

Bonus is good . management is okay cannot blame a different process manager to understand current process. Good that it is people centric .

Cons

Reaching up to management is tedious process tough to understand y things happen wen u aren't told about it .

Viewing 352 - 354 of 378 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.