Is Firstsource Solutions a good company to work for as a Customer Account Representative?

Customer Account Representative professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 377 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Account Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Account Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Account Representative employees well?

Customer Account Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 377 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Account Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Account Representative reviews

3.3

60% would recommend to a friend

(377 total reviews)

Ritesh Idnani

71% approve of CEO

63% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

Customer Account Representative employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 377 company reviews on Glassdoor. This indicates that most Customer Account Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Account Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

377 reviews

3.0

Jan 6, 2016

Great for a beginning job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No fighting for hours, unlimited overtime, easily move up

Cons

Not enough training, pay not enough, too strict of rules

3.0

Nov 11, 2015

Good people to connect with. God atmosphere.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The room for growth seems legit. Stay ingaged and show your enthusiasm and eagerness to learn and you will be noticed.

Cons

System navigation is sometimes hard to overcome. More hands on exercise would be a good addition. Maybe call up trainees after a lesson to run what was just discussed.

1.0

May 18, 2015

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The only good thing I can say about this company is my co-workers and my team leader.

Cons

The pay ($10.00 an hour) call and the benefits suck. Management is always trying to find ways to increase volume so they can suck up to the client.

Viewing 361 - 363 of 377 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Account Representative reviews

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Ratings by demographic groups

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Great for a beginning job

Good people to connect with. God atmosphere.

Customer Service Rep

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