Is Firstsource Solutions a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 151 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 151 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries at Firstsource Solutions.

How happy are Customer Service Advisor professionals working at Firstsource Solutions?

59% of Customer Service Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

151 reviews

1.0

Sep 12, 2023

Would've given it 0 star

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Some training is given at the start of the role. Fortnight pay

Cons

- Horrible teammates. - Hardly any support given. - Favoritism is through the roof there and very VERY evident - After I left the role, they did not pay me fairly for the last week of work that I did. And they also did not pay me for the annual leave that I had the week before. On emailing HR, still no reply after 2 weeks. - Literally robbed me off for £400. (this happened to several other colleagues) - Avoid if you can.

Firstsource Solutions Response

Thank you for your honest feedback. While we're happy to hear that you enjoyed the training and pay, we're sorry you had difficulties with your teammates and felt unsupported during your time with us. We understand your frustration and want to ensure your concerns are heard. We'd encourage you to contact our HR team to discuss your experience in greater detail.

5.0

Sep 10, 2023

Good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Staff/team leaders are very helpful

Cons

Fast paced and dealing with customers emotions.

Firstsource Solutions Response

Thank you for your feedback; we appreciate your kind words about the staff and team leaders. We know that working in a fast-paced environment while also trying to help manage customer emotions can be demanding. We want our colleagues to know there is always wellbeing support available via our trained mental health first aiders. While we know that you are no longer with Firstsource, we value your experience and perspective.

3.0

Jul 14, 2023

good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

good company and better benefits

Cons

no best systems and work pressure

Firstsource Solutions Response

Thank you for taking the time to leave feedback. We are pleased to hear you are enjoying your time with us and are making good use of the various benefits we provide our colleagues.

Viewing 28 - 30 of 151 Reviews

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