Is Firstsource Solutions a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 151 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 151 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries at Firstsource Solutions.

How happy are Customer Service Advisor professionals working at Firstsource Solutions?

59% of Customer Service Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

151 reviews

4.0

Nov 26, 2023

Overall good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good pay and good hours, opportunity for overtime

Cons

After training less support and guidance than ideal

Firstsource Solutions Response

Thank you for your feedback. We're glad to hear that you were happy with your pay and hours, and that you were given the opportunity to work overtime. We understand your concerns about the level of guidance and support you received after training, and we take your feedback on board. We're strongly committed to providing our colleagues with the necessary support and resources to succeed in their roles, and we appreciate your suggestion about increased management involvement. Our management team is always looking for ways to improve, and we will take your feedback on board.

4.0

Nov 21, 2023

first source

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

lovely staff members and colleagues

Cons

intense calls full on long shifts

1.0

Sep 26, 2023

okay company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

good for starting a career

Cons

they do not value staff

Viewing 25 - 27 of 151 Reviews

Jobs at Firstsource Solutions

Client Service Representative

Customer Service Representative

Customer Service Representative

Healthcare Collections Specialist

United States

View job

Patient Financial Recovery Specialist

Remote

View job

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service Advisor reviews

Firstsource Solutions

Firstsource Solutions Customer Service Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall good

first source

okay company

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions