Firstsource Solutions Customer Service Advisor reviews

Thank you for your positive feedback! We believe in recognizing and rewarding excellence. Through incentives and rewards programs, we aim to inspire and encourage our team members to achieve their goals and exceed expectations. It's important for both employees and managers to establish clear communication channels and expectations, especially in remote settings, to address any concerns or questions effectively. We schedule regular check-ins to ensure that employees receive the necessary guidance and support to succeed in their roles. We understand challenges that new staff faces when transitioning into the learning system, especially when it comes to listening back to calls. So we provide additional support and resources during this period can that ease the transition and facilitate a smoother onboarding experience