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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)
avatar

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

151 reviews
2.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home after 3 months

Cons

Heavy workload. Sometimes you can feel abandoned with difficult customer situations.

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to offer the option to work from home after three months. We believe that flexible work arrangements, including remote work, can contribute significantly to work-life balance and overall job satisfaction. You will receive support during challenging customer interactions. Our support team is available to assist in these situations and provide guidance and resources to help you navigate difficult scenarios effectively. We understand that having access to support is crucial for managing stress and maintaining a positive work experience. If you feel that additional support is needed, please do not hesitate to reach out to the support team or management.
3.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible working environment Overtime Bonus

Cons

Lack of overtime these days. Less pay

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you value the flexible working environment, overtime opportunities, and bonus structure. Overtime is indeed essential for meeting client requirements and business needs. We are actively managing overtime based on these needs to ensure that we can deliver on our commitments while balancing workload and resources effectively. Salaries are determined based on company standards and industry benchmarks. We strive to offer competitive pay that aligns with our standards and reflects employees' contributions.
1.0
Jan 2, 2024

none

Recommend
CEO approval
Business Outlook

Pros

easy to get a job there

Cons

managers need more training there

avatar
Firstsource Solutions Response
2y
Thank you for your feedback on your experience here at FirstSource. We recognize the importance of strong leadership and are committed to providing ongoing training and development opportunities for our managers. Your input is important, and we'll take it into consideration as we continue to invest in our people
Viewing 22 - 24 of 151 Reviews

Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.