Firstsource Solutions Customer Service Agent reviews

Thanks for taking the time to leave a review. It's great to hear you had a fantastic team and supportive manager; that's an important part of a positive work experience. Hitting call targets can be challenging; we recognize it's not always easy. Our call targets are essential for us to ensure we deliver top-notch service to our clients, and we appreciate your dedication to meeting those goals. We also believe in supporting our team and providing the tools and resources necessary to help you succeed. Your feedback is valuable and helps us improve our approach.

Thank you for your review; we’re pleased to hear you found the job easy to pick up and work. We are sorry to hear about your experiences with your managers and would encourage any colleagues who feel they are not getting the support they need to pick this up with their HR representative, who will ensure it is looked into. Roles should be given to the most appropriate colleague after a thorough interview process, however, if you feel this is not being followed, please raise this – or ask for feedback from interviews to inform you of the decision-making.