Is Firstsource Solutions a good company to work for as a Customer Service Agent?

Customer Service Agent professionals working at Firstsource Solutions have rated their employer with 3.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Agent employees well?

Customer Service Agent professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 42 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries at Firstsource Solutions.

How happy are Customer Service Agent professionals working at Firstsource Solutions?

56% of Customer Service Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 87% in the past 12 months. Customer Service Agent professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 42 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Agent reviews

3.5

56% would recommend to a friend

(42 total reviews)

Ritesh Idnani

54% approve of CEO

56% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Culture & values

3.2

Work/Life balance

3.2

Senior management

3.1

Compensation and benefits

3.1

Career opportunities

Customer Service Agent employees have rated Firstsource Solutions with 3.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

42 reviews

4.0

Mar 20, 2018

Customer service advisor

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Good working atmosphere with excellent support from managers. Days go quickly which is a big bonus and I rarely feel stressed. No need to worry about work after leaving at end of day which makes time off very relaxed. I am enjoying the job far more than most of my previous jobs which can only be a good thing.

Cons

Pay just above government minimum but to be fair bonuses boost this noticeably

1.0

May 2, 2017

Awful, awful company!!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

None - the most disgusting company I've ever had the displeasure to work for!!

Cons

Treat staff like cattle, working environment in office was lovely, but the Management made you feel worthless. Very high pressure with a very low salary - Team Managers had no clue in man management and some Senior Managers were bullies - badly organised, badly lead and benefits package NON-EXISTANT!! Stay away!!

Firstsource Solutions Response

Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception

1.0

Jan 6, 2017

Agent

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Pays well for sales. Made but fixed pay is sad But everything else is screwed up I like my job its nice as in the work

Cons

They expect to the agents to submit investment proofs in 1 hour of intimation, HR has no sense to understand what the ground staff is feeling. They say that the intimation on proof submission was shared to the TL & today is the final day for submission orelse 60% salary will go as tax for 3 months No appraisal process followed after being a top performaner, M on the same package for 2 yrs now HR & manager &TL are all plotting against the agent. They all gang up against us as if we are criminals Hr never meets the agents after induction they just dance to the TL AND managers tune Agent work at the mercy of TL as they can fire u anytime. They take advantage of your need for money and treat like scrap as per their requirements to achieve targets. No work life balance because of the split shift from so many months now

Firstsource Solutions Response

We are sorry to hear about your unfortunate experience during your time at Firstsource. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We take all feedback into consideration in order to make Firstsource a great place to work for all of our current and future employees. . If you have anything we can do to help remedy your experience, please feel free to drop in and see us or contact us at marketing@firstsource.com and we will get back to you

Viewing 40 - 42 of 42 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

Sr. Provider Enrollment Specialist

United States

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Customer service advisor

Awful, awful company!!

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