Oct 5, 2022
Firstsource Solutions Customer Service Agent reviews
56% would recommend to a friend
Ritesh Idnani
54% approve of CEO
56% positive business outlook
Customer Service Agent employees have rated Firstsource Solutions with 3.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Information Technology industry (3.9 stars).
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Reviews by job title
42 reviews
Aug 24, 2022
Firstsource Solutions Response
3yThank you for your review, and we're very glad to hear you found working with Firstsource rewarding. We are a fast-paced environment that can sometimes feel intense, so our Team Leaders and Mental Health First Aiders are always on hand to provide support, especially when having difficult conversations. We also offer a fully funded Employee Assistance Programme, which provides access to counselling sessions should you require them. We have a number of opportunities and schemes for career progression including JetSet, AIM, and RISE. We also offer apprenticeships and funded degrees with Ulster and Derby Universities, which all colleagues are welcome to apply for.