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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Agent reviews

3.5

56% would recommend to a friend

(42 total reviews)
avatar

Ritesh Idnani

54% approve of CEO

56% positive business outlook

Customer Service Agent employees have rated Firstsource Solutions with 3.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

42 reviews
5.0
May 25, 2022

hh

Recommend
CEO approval
Business Outlook

Pros

bonuses great people to work with 4 day working week flexible annual leave

Cons

progression can be hard office is quiet as most people work from home

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Firstsource Solutions Response
4y
Thank you for taking the time to write a review. It’s great to hear you’re enjoying working with us. We have lots of opportunities to help you progress – please reach out to your Team Leader to discuss your career aspirations and develop a plan to achieve them. Here’s to a long and fulfilling career!
4.0
May 23, 2022
Recommend
CEO approval
Business Outlook

Pros

bonuses, great atmosphere to work

Cons

log hours, nothing else really.

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Firstsource Solutions Response
4y
Thanks for sharing your feedback. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customer and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. We are taking your feedback and will address the areas we missed in delivering a great experience to you.
1.0
Apr 19, 2022

Comcast Process

Recommend
CEO approval
Business Outlook

Pros

Work friendly, Understandable sometimes and not much to say

Cons

Partiality, no justification, team leadership are not proper

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Firstsource Solutions Response
3y
Thanks for sharing your feedback. Our people are at the centre of everything we do - We are continuously striving to make the workplace practices better with zero tolerance to workplace incivility and building a culture of respect and a bias-free workplace. We wish you had spoken about your concerns to someone in the Human Resources team during your tenure with us. Wishing you the best in your future endeavours.
Viewing 22 - 24 of 42 Reviews

Glassdoor has 4,382 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.