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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Agent reviews

3.5

56% would recommend to a friend

(42 total reviews)
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Ritesh Idnani

54% approve of CEO

56% positive business outlook

Customer Service Agent employees have rated Firstsource Solutions with 3.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

42 reviews
4.0
Dec 28, 2021

Good

Recommend
CEO approval
Business Outlook

Pros

Overall Good culture to work

Cons

Nothing that I can think of

5.0
Aug 19, 2021

Brilliant company!

Recommend
CEO approval
Business Outlook

Pros

Great initiatives, good engagement, fun place to be, family feel

Cons

There are no cons that I can think of for firstsource

1.0
Jun 18, 2021
Recommend
CEO approval
Business Outlook

Pros

It's a Job, not much else

Cons

All staff are treated like school-leavers Team Leaders are not appointed by reason of their ability to manage or proficiency at their jobs but by their ability to flirt with and brownose senior managers . Fortunately, being older than most of the managers, I wasn't subjected to the constant bullying of younger employees. Many reduced to tears or just quit the job. Nobody dared speak up about it for fear of being sacked themselves. I hadn't worked in the financial sector previously and found it hard to believe that such behaviour was tolerated. Pay is dreadful, unless you're one of the chosen few who'll be invited to work overtime at triple time. The office is awful, with little natural light and the area is unsafe after dark - actually it's unsafe during the day too but at least there's more people about.

Viewing 25 - 27 of 42 Reviews

Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.