Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 125 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 125 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(125 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

125 reviews

4.0

May 20, 2025

...

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very nice atmosphere and environment

Cons

Less package and no night shift allowance

Firstsource Solutions Response

Thank you for your feedback! We’re glad to hear that you’re enjoying the positive atmosphere and work environment — fostering a supportive and engaging workplace is something we truly value. Salary packages are structured based on role, experience, and market benchmarks. Night shift allowance eligibility varies depending on the process and shift timings, and we aim to ensure fairness in its application.

5.0

Mar 5, 2025

One of the best bpo service based company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Financial security the company offers is a benefit for employee

Cons

Rotational shifts which is mandatory

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that you appreciate the financial security Firstsource provides to employees. We understand that rotational shifts are a challenge, but they are necessary to meet business requirements. We continuously explore ways to enhance employee benefits.

4.0

Jan 15, 2025

Good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good to work for a fresher

Cons

Can be assigned any shift

Firstsource Solutions Response

Thank you for your feedback! We are glad to hear that our organization provides a good platform for freshers to start their careers and gain valuable experience. Shift assignments are based on business needs to ensure smooth operations and meet customer demands. We appreciate your understanding and commitment in adapting to these requirements.

Viewing 16 - 18 of 125 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions Customer Service Associate reviews

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One of the best bpo service based company

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