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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)
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Ritesh Idnani

91% approve of CEO

85% positive business outlook

Reviews by job title

205 reviews

Reviews about "Career Development"

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3.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

free equipment paid training nice people

Cons

have not picked up computers post leave long training

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to offer several benefits that contribute to a positive work experience. We understand the importance of ensuring that all equipment, such as computers, is returned promptly after leave. We kindly request that any outstanding equipment be returned at your earliest convenience to help us maintain our inventory and support other team members effectively. Regarding the length of training, we strive to provide comprehensive training to ensure that all employees are well-prepared for their roles.
2.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

There are some very kind, caring people who are very good at their job.

Cons

Benefits are not great and priced ridiculously high. You, as an employee, are micromanaged, to death. Training consists of 8 hours a day, on camera. Leaving to go to the bathroom or turning your camera off for a moment, to address something in your home is not only frowned upon, but will be called out, in front of everyone. Pay is also not great - low end of the scale for this position. Seriously not worth the abuse.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are delighted to hear that you have had positive experiences with kind and caring individuals who excel in their roles. It is encouraging to know that there are team members who make a significant impact through their professionalism and compassion. Adhering to schedules is necessary to meet business requirements, but we also want to ensure that our policies are reasonable and considerate of personal circumstances. Our salary structures are designed based on company standards and individual performance. We aim to ensure that our pay scales are competitive within the industry and reflect the contributions and performance of our employees.
3.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Non-phone, good training, easy job

Cons

Inconsistency when dealing with clients, sent home early with no pay, “mandatory” weekend overtime with short notice, could not reach HR after being laid-off

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Firstsource Solutions Response
2y
Hello, Thank you for sharing your feedback. We are happy to hear that the workload provided to you seemed manageable and focus oriented with a satisfactory training program. We are sorry to hear about your experience within your role. Although we aim to provide transparency with client demands and work requirements, we understand that issues may arise on the job that can seem overwhelming. As we take each concern regarding the overall wellness of our employees seriously, we hope that you voiced these concerns to your HR team for assistance. Your insight will assist us when inspecting and improving our process in the future. Thank you again, We wish you the best in your endeavors.
Viewing 28 - 30 of 205 Reviews

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