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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)
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Ritesh Idnani

90% approve of CEO

84% positive business outlook

Reviews by job title

309 reviews

Reviews about "Compensation"

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2.0
Jan 6, 2025

Think twice.

Recommend
CEO approval
Business Outlook

Pros

Work from home capability, can be flexible with enough notice.

Cons

Starts and ends with management. 1 supervisor was good. The managers are awful, enjoy bullying people. Long hours, constant system issues that they demand you clock out until they fix it then still expect 8 full working hours for their own system issues. Pay is LOW. They lied and said it was hourly, then after training they tell you about matrix pay. Paid holidays mean nothing if they overload OT on to "make up" for time missed.

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Firstsource Solutions Response
1y
Thank you very much for leaving us a review and sharing your feelings around your job line, benefits, and compensation. We are committed to consistently reviewing all aspects of our working models to ensure all Firstources have the opportunity to grow and succeed. By analyzing the current market to ensure our pay and benefit rates are competitive and encouraging conversations between our Firstourcers and their management / HR teams to address any concerns around the culture, we hope to continue advancing in a positive direction. Experiences like yours give us insight into areas in which we can focus these efforts. We appreciate your feedback.
3.0
Dec 15, 2024

decent job

Recommend
CEO approval
Business Outlook

Pros

good pay for easy work

Cons

micromanged and working in a call center invironment

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Firstsource Solutions Response
1y
Thank you for your feedback, We're glad to hear that you find the pay favorable for the work involved. We understand that the call center environment, along with the structure and policies, can sometimes feel restrictive. However, we work in accordance with company policies to ensure consistency and quality in service.
1.0
Dec 3, 2024
Recommend
CEO approval
Business Outlook

Pros

They have different clients and different jobs available

Cons

Rarely get a raise and if you do get a raise it's only .20 or less ,the pay is not competitive at all

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Firstsource Solutions Response
1y
Thank you for your feedback. We are happy to hear that you enjoyed exploring the many natural job rotation and promotion opportunities available in the organization. We take pride in structuring our internal mobility program to be attainable and easy to navigate. Although we continuously review our pay scale to ensure that it is competitive with market standards, we appreciate feedback like yours when reevaluating our efforts. Thank you again for taking the time to leave a review.
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