Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Dec 19, 2012

Patient Service Representative

Onsite patient representative

Recommend

CEO approval

Business Outlook

Pros

Flexible, onsite, independent work environment. Holiday pay, benefits.

Cons

If not at corporate office you don't receive appreciation or recognition. If onsite or as caller no room to move up in company. Even if open positions for higher management they hire outside versus internally. Communication between departments is terrible! Since contract based with hospitals if contract ends you need to relocate in other openings. Don't expect large bonus at all.

4.0

Nov 21, 2012

Good company if you can handle it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is great for what the expect at least on the lower level positions lots of PTO offered and almost always lots of OT.

Cons

you are another cog in the wheel never forget that, management tries to make it feel better but your completely replaceable and they KNOW it.

2.0

Sep 9, 2012

Could be much better

Onsite patient representative

Recommend

CEO approval

Business Outlook

Pros

Advancement opportunity and they hire from within first

Cons

Pay is not that great, benefits are terrible.

Viewing 304 - 306 of 309 Reviews

Jobs at Firstsource Solutions

Data Entry/Customer Service Representative

Data Entry - Open Enrollment

Customer Service Representative

Customer Service Representative

DE/Customer Service Representative