Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,264 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Dec 29, 2018

Customer Service Agent - Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The floor-walkers are friendly and helpful.

Cons

You have to be able to deal with a large quantity of customers one after the other, especially customer complaints and irate customers. (Which can be more difficult if the previous agent haven't done their job correctly) Also the shifts change on weekly basis and sometimes you may be working till 10pm (even on a Sunday) and can even get stuck on a call afterwards, which you have to resolve before you can end.

Firstsource Solutions Response

7y

Thanks for writing in. BPO environments can be stressful on days like you mentioned. Customer centricity is crucial for us and we thank you for making sure our customers go out happy with a resolution. It is definitely not easy. Your feedback is helpful for us and we will continue to try to make experience of our employees better.

1.0

Dec 29, 2018

HR are unhelpful and rude

Telephony customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Full time job so keeps you busy. Easy job on the rbs contract

Cons

HR are rude and unhelpful. Managers are full of themselves and patronising. Job itself is mundane and no room to progress. Don't get proper sick pay and give a disciplinary if your sick or late on the odd occasion anyway. No incentives and wage is crap.

Firstsource Solutions Response

7y

Thanks for your feedback. People Centricity is one of our core values and building a healthy work environment for all Firstsourcers is a priority. It is a matter of concern for us to know about your experience. We would like to understand this in detail so we can work on this feedback. Do share your contact number with us so we can connect with you.

1.0

Dec 27, 2018

Ok

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It was a job!

Cons

Favouritism, badly managed, deduct pay for a toilet break or if you have to fill out some forms for the job and you havfe to go into absent they deduct your pay! Dont reward the good workers they put them all in the same category so your work is unrecognised!

Firstsource Solutions Response

7y

Thanks for your feedback. People Centricity is one of our core values and building a healthy work environment for all Firstsourcers is a priority. It is a matter of concern for us to know about your experience. We would like to understand this in detail so we can work on this feedback. Do share your contact number with us so we can connect with you.

Viewing 3808 - 3810 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative