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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      84% would recommend to a friend

      (4,263 total reviews)
      avatar

      Ritesh Idnani

      91% approve of CEO

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      4.0
      Jan 5, 2019

      Good company to work with

      He executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good management,organised ,offers work-life balance

      Cons

      Slow growth,less salary paid Not applicable Not applicable

      1.0
      Dec 30, 2018

      Prospect Growth and Salaries

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Process is simple to learn and understand, good peoples to work, company is good for 2 options 1) People as first option to enter Boo 2) People with no options in terms of qualification and age

      Cons

      Employees and Team leaders are always threatened of been sacked, always need to work in fear of losing jobs,

      avatar
      Firstsource Solutions Response
      7y
      Thanks for writing in with your feedback. People centricity is one of our key values and that is inclusive of providing job security and a great and helpful work environment for all Firstsourcers. We are sorry to know you felt insecure about the job. You have been a loyal employee with us for 8 years and we value that a lot. Do let us know if you further wish to discuss this and we can share feedback with relevant teams to action this.
      2.0
      Dec 29, 2018

      Customer Service Agent - Review

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The floor-walkers are friendly and helpful.

      Cons

      You have to be able to deal with a large quantity of customers one after the other, especially customer complaints and irate customers. (Which can be more difficult if the previous agent haven't done their job correctly) Also the shifts change on weekly basis and sometimes you may be working till 10pm (even on a Sunday) and can even get stuck on a call afterwards, which you have to resolve before you can end.

      avatar
      Firstsource Solutions Response
      7y
      Thanks for writing in. BPO environments can be stressful on days like you mentioned. Customer centricity is crucial for us and we thank you for making sure our customers go out happy with a resolution. It is definitely not easy. Your feedback is helpful for us and we will continue to try to make experience of our employees better.
      Viewing 3805 - 3807 of 4,263 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.