Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,264 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Nov 19, 2025

Empowering Growth and Collaboration at Firstsource

Team lead

Recommend

CEO approval

Business Outlook

Pros

Joining Firstsource has been a transformative experience. In just 1 year and 7 months, I progressed to the role of Team Lead—a testament to the company’s commitment to recognizing talent and fostering growth. The culture here encourages learning, collaboration, and innovation, making it an ideal place for ambitious professionals. Leadership support and career development opportunities truly set First source apart.

Cons

There are no cons about First source.

Firstsource Solutions Response

6mo

Thank you for sharing your inspiring journey! It’s wonderful to hear how your hard work and dedication have been recognized and that you’ve experienced such strong growth within just over a year. At Firstsource, we take pride in creating an environment where talent is nurtured, leadership is supportive, and opportunities for learning and advancement are readily available.

2.0

Nov 19, 2025

Okay Okay

Associate software engineer

Recommend

CEO approval

Business Outlook

Pros

Gained strong understanding of systems

Cons

Too many repetitive maintenance tasks

Firstsource Solutions Response

6mo

Thank you for sharing your feedback. We’re glad to hear that your experience at Firstsource has helped you gain a strong understanding of systems — continuous learning and technical growth are key aspects we aim to provide. Responsibilities are sometimes essential for operational stability; we understand the importance of variety and skill diversification.

3.0

Nov 17, 2025

Good company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

No Pros. But not a bad company

Cons

No cons but Culture is boring

Firstsource Solutions Response

6mo

Thank you for sharing your honest feedback. It’s good to know that while you may not have specific pros or cons to highlight, your overall experience hasn’t been negative. At Firstsource, we continuously work to make the workplace more engaging and vibrant through employee engagement initiatives, learning programs, and collaborative activities.

Viewing 394 - 396 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative