Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,264 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Nov 17, 2025

Third class company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None, only cons of this organisation

Cons

I have never seen a company' pathetic, useless and cheap like firstsource. Worked for around 3-4 BPOs but firstsource is the worst. Even the companies like WNS which might not be known much but they treat their employees like humans unlike firstsource who think that by employing us they are doing some charity or we don't deserve to th treated like employees but dogs. Have so many issues specially the transport is very cheap, firstsource has hired thrid and low budget vendors for transport and the employees has to suffer this. They will kick me out of the company if I leave such a comment and if they will notice it. They should just sell something on streets instead of having such a pathetic organisation which is not even organised

Firstsource Solutions Response

6mo

Thank you for sharing your feedback. We’re truly sorry to hear that your experience has been disappointing and that you’ve faced challenges, particularly regarding transport and overall support. This isn’t the kind of experience we want anyone to have at Firstsource. We take such concerns seriously and would strongly encourage you to raise them directly with your HR

4.0

Nov 16, 2025

Good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

good place to work . It’s ok

Cons

Not a lot of cons for me to say

2.0

Nov 14, 2025

Worst place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There were no notable good things about the company.

Cons

Full biased managers. Gross mishandling clients SLA.

Firstsource Solutions Response

6mo

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, especially concerning management practices and client-related processes. Fairness, integrity, and compliance with SLAs are core to how we operate, and your concerns are taken seriously. We encourage you to share specific details with your HR

Viewing 397 - 399 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative