Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Nov 14, 2025

A Workplace That Values Effort and Excellence

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Thank you so much for the recognition. I am truly honoured to receive the Best Performer Award. This achievement wouldn’t have been impossible without the support of my amazing team leader and manager. I am proud to be part of an organisation

Cons

Great team collaboration and learning opportunities

5.0

Nov 14, 2025

best company to work with

Senior csa agent

Recommend

CEO approval

Business Outlook

Pros

I’ve been working here for a while, and I’m genuinely happy with the experience. The company values its employees and provides a supportive environment where hard work is recognized and rewarded. Management is approachable, and there’s a strong culture of collaboration. Opportunities for learning and career growth are abundant, and the work-life balance is well maintained. Overall, I feel appreciated and motivated to contribute to the company’s success

Cons

I honestly haven’t experienced any major drawbacks during my time here. So far, I’ve found the work environment and policies to be very supportive, with no significant negatives to mention. I can confidently say that my experience has been overwhelmingly positive, and I haven’t encountered any disadvantages worth noting. Everything from management to growth opportunities has been excellent—no complaints from my side.

Firstsource Solutions Response

6mo

Thank you for your thoughtful and positive feedback. We’re delighted to hear that your experience at Firstsource has been so rewarding and that you feel supported, appreciated, and motivated in your role. It’s wonderful to know that our focus on collaboration, recognition, and professional growth is making a meaningful impact on your journey with us.

5.0

Nov 14, 2025

Grateful for the Recognition

Senior csa agent

Recommend

CEO approval

Business Outlook

Pros

Thank-you appreciation to the team and organization, reinforcing positive relationships.

Cons

No cons thank you, i personally don't find any cons

Firstsource Solutions Response

6mo

Thank you for sharing such a warm and appreciative note. We’re delighted to hear that the Best Performer Award recognition has motivated you and reinforced your sense of value within the organization. At Firstsource, we believe that celebrating achievements and recognizing consistent effort plays a key role in driving engagement and growth.It’s equally encouraging to know that you’ve had a positive experience with your team and the organization overall

Viewing 400 - 402 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

Customer Service Representative