Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Nov 14, 2025

I feel the company work culture is really good, which motivates to work harder

Csa agent

Recommend

CEO approval

Business Outlook

Pros

Work Culture Friendly Team leaders and members

Cons

Difficult Targets Achieving targets every week compared to month

Firstsource Solutions Response

6mo

Thank you for sharing your feedback and for recognizing the positive aspects of our work culture and team collaboration. It’s great to hear that you find the environment friendly and supportive—something we continuously strive to uphold across all teams. Targets are designed to align with business goals and client commitments,

5.0

Nov 14, 2025

2 years completion review

Senior associate

Recommend

CEO approval

Business Outlook

Pros

I feel truly grateful to be part of Firstsource. Being recognized so early in my journey here and receiving awards from the management has been incredibly motivating. This recognition inspires me to continue giving my best and contribute even more to our collective success. Thank you for creating such a supportive environment where efforts are valued and celebrated.

Cons

I would say only the shift patterns.

Firstsource Solutions Response

6mo

Thank you for sharing your wonderful feedback and for expressing such genuine appreciation. It’s heartening to know that you feel valued and motivated at Firstsource, and that our recognition programs have had a positive impact on your journey so early on. Celebrating achievements and fostering a culture of appreciation are key priorities for us, and it’s great to see that reflected in your experience.

1.0

Nov 14, 2025

Not recommended

Auditor

Recommend

CEO approval

Business Outlook

Pros

Timely salary credit every month

Cons

No job security and unexpected layoffs

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. We’re glad to hear that you appreciate our commitment to timely salary disbursements and operational consistency. We understand your concern regarding job security and would like to assure you that Firstsource strives to maintain stability through strategic workforce planning and transparent communication. Any organizational changes

Viewing 403 - 405 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative