Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,263 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Nov 13, 2025

Feed back

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

*Good management *Fast carrier growth *Friendly environment

Cons

* cab will not be on time * cafeteria need to improve

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. We appreciate your acknowledgment of the shift pay and one-way cab facilities, which are designed to support our employees’ convenience and comfort. Compensation reviews are conducted periodically and are performance-based to ensure fairness and recognition of individual contributions. We remain committed to continuously improving the overall workplace experience to make it more engaging, supportive, and growth-oriented for all employees.

5.0

Nov 13, 2025

Sharing observations

Team leader

Recommend

CEO approval

Business Outlook

Pros

1. Engaging 2. Lively environment 3. Thank people through goodies, gifts, vouchers or food coupons

Cons

1. Need more activities on floor such as table tennis or more such indoor games

Firstsource Solutions Response

8mo

Thank you for sharing your feedback! We’re glad to hear you enjoy the engaging and lively work environment, as well as the recognition initiatives like goodies, gifts, and vouchers. Creating a fun and interactive workplace is something we value, and we’ll certainly consider adding more recreational options to enhance employee engagement and work-life balance.

4.0

Nov 13, 2025

Internal Job promotion

Team leader

Recommend

CEO approval

Business Outlook

Pros

1. Firstsource is a leading BPO company that consistently supports employees in their career growth within the organization. 2. It offers an excellent work environment along with strong employment benefits and facilities. 3. Whenever I have concerns, I feel assured because the management, HR team, transport team, and admin team are always available to address issues and work toward resolving them promptly.

Cons

Food in Cafeteria is not that great.

Firstsource Solutions Response

8mo

Thank you for sharing your thoughtful feedback! We’re delighted to hear your positive experience with Firstsource — especially your appreciation for the supportive management, HR, transport, and admin teams, as well as the opportunities for career growth and the overall work environment. Employee well-being and satisfaction are important to us, and your suggestion will be shared with the concerned team to explore ways to enhance the cafeteria experience.

Viewing 406 - 408 of 4,263 Reviews

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Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

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