Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

82% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Ratings by demographic groups

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Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews

1.0

Feb 7, 2022

Worst company ever

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

No pros at all i would rate a zero star…..

Cons

No work culture. Being in CSA they pressurise for sale. Worst TL, Worst Manager and Worst Management.

Firstsource Solutions Response

4y

Thanks for writing in! We are sorry that your experience with us was not positive. The things you describe are not at all aligned with our values and the people-focussed culture we strive to provide. The Firstsource work culture respects, rewards, and supports our employees, and we are working every day on getting better. We actively seek feedback from all our employees through multiple channels, we wish you had discussed your concerns with someone in the HR Team during your tenure with us. We wish you good luck in your future career.

3.0

Feb 4, 2022

I had a great opportunity to experience new things which helped me to add to my knowledge.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Firstsource offer equal growth opportunity to all their employees.

Cons

The facilities provided there was not great.

Firstsource Solutions Response

4y

Thank you for writing in and sharing feedback. The upward mobility of employees is one of our key focus areas, and we’re constantly looking for ways to ensure our employees have access to growth and development opportunities - we’re glad to know that your positive experience is reflective of the same. Some of your other comments aren’t aligned with the employee experience we strive to deliver. We follow an ‘Open Door’ policy to listen to our employees – as a current employee, we urge you to contact your HR Manager, so that your concerns can be addressed quickly. Wishing you a successful career at Firstsource.

5.0

Jan 20, 2022

good company to work with

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

incentives work load holidays and work life balance

Cons

management could be much better

Viewing 40 - 42 of 61 Reviews

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