Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 96 reviews)); "work life balance is good" ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 74 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Sr. Customer Service Representative reviews

Item: Firstsource Solutions
Rating: 5
Author: Former employee - Senior Customer Service Representative

4.0

83% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (61 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews

5.0

Apr 3, 2014

Excellent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

good incentives structure, oppertinuties for growth

Cons

I've don't have any issues with the management as didn't have any hard time with the manegement.

Viewing 61 - 61 of 61 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sr. Customer Service Representative reviews

Firstsource Solutions

Firstsource Solutions Sr. Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Excellent

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions