Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Oct 16, 2025

feedback for the appreciation

Sales advisor - full time

Recommend

CEO approval

Business Outlook

Pros

good work culture and happy place to work

Cons

nothing in my opinion as of now

Firstsource Solutions Response

9mo

Thank you for your positive feedback. We’re delighted to hear that you find the work culture supportive and the workplace a happy environment. Your encouragement means a lot to us. We truly appreciate your recognition and will continue our efforts to maintain a positive, engaging, and inclusive work culture for all employees.

5.0

Oct 15, 2025

COMPANY FEEDBACK

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The company's environment and the professionalism is top notch and its a joy to be part of this organization.

Cons

The cafeteria, whilst spacious and pleasant, can a whole lot better if there is better management of cleanliness and a well organized area for the disposal of used dishes. And revamping of vendors time and again in relation to the menu that would encourage us as employees to eat better and healthier if those options were also available.

Firstsource Solutions Response

9mo

Thank you for your thoughtful and detailed feedback. We’re pleased to hear that you value the professionalism and work environment within the organization. We encourage you to have an open conversation with the HR team so we can better understand your ideas and explore possible improvements in this area. We’re glad you recognize the management’s efforts in maintaining a supportive and engaging workplace.

4.0

Oct 15, 2025

Company Feedback

Senior associate

Recommend

CEO approval

Business Outlook

Pros

the chance to advance their careers as well as exposure to global workplaces, flexible work schedules, and the growth of skills that are valuable regarding customer care and communications which makes it a desirable option for a lot of people.

Cons

Forced to do Overtime and SAC OFF when we do have plans of our Offs, Mean while had changes on our offs

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We appreciate your recognition of the opportunities the organization provides for career advancement, global exposure, and skill development. We encourage you to have an open conversation with the HR team to discuss these issues in detail so that we can address them appropriately.

Viewing 469 - 471 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Customer Service Representative

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