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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service (CSR) reviews

      3.3

      58% would recommend to a friend

      (380 total reviews)
      avatar

      Ritesh Idnani

      70% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      380 reviews
      5.0
      Jul 1, 2025

      Overall Rating

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly Work Environment: Timely Salary Payments: Cab Facilities: Job Security:

      Cons

      There is no Common Employee Concerns at Firstsource.

      4.0
      Jun 23, 2025

      FSL

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good working environment with supportive leads.

      Cons

      The career progression was slower than expected

      avatar
      Firstsource Solutions Response
      1y
      Thank you for your feedback! We’re happy to hear that you’ve had a positive experience with the work environment and support from your leads — that’s something we take pride in. We’d like to highlight that there are multiple Internal Job Postings (IJP) and learning & development programs available to help employees take the next step in their careers.
      Viewing 46 - 48 of 380 Reviews
      Related searches: Firstsource Solutions Customer Service (CSR) jobs | Firstsource Solutions Customer Service (CSR) salaries | Firstsource Solutions benefits | Firstsource Solutions Customer Service (CSR) interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Service (CSR) reviews

      Glassdoor has 4,360 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.