Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (145) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,269 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,269 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Oct 14, 2025

WLB and Over work

Software engineer

Recommend

CEO approval

Business Outlook

Pros

In this company, WLB is stable bcoz there is a shift base job. Company is suitable for local people who want to survive in Native and small salary is enough to do. The event and celebration are make you stress free.

Cons

The team always try to push you in the work. Overtime work will be comes based on the projects. There is a no accommodation and free style culture. No friendly atmosphere and most of the Seniors not helping the junior fully.

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We’re happy to know you appreciate the work-life balance, shift-based flexibility, and the events and celebrations that help create a positive and engaging atmosphere. We encourage you to have an open conversation with the HR team to discuss these matters in detail so that we can better understand your experience and take appropriate actions to improve collaboration and support within teams.

5.0

Oct 14, 2025

Employee Review on company

Analyst

Recommend

CEO approval

Business Outlook

Pros

Opportunity on new learnings and skill upgradation, Career growth and also gradual growth in company where it would help employees as well as new options on different projects.

Cons

not finding any cons as of till today.

Firstsource Solutions Response

9mo

Thank you for your positive feedback. We’re glad to hear that you appreciate the opportunities for learning, skill development, and career growth within the organization.

5.0

Oct 14, 2025

"Great Team Culture and Learning Opportunities"

Associate

Recommend

CEO approval

Business Outlook

Pros

Supportive and collaborative team environment Flexible work hours and good work-life balance Opportunities to learn and grow professionally HR and leadership are approachable and open to feedback

Cons

Training programs could be more structured Communication from management can be inconsistent at times

Firstsource Solutions Response

9mo

Thank you for your valuable feedback and for recognizing the supportive team environment, flexible work culture, and openness of our HR and leadership teams. We’re pleased to know you find opportunities for learning and professional growth within the organization. Your feedback will be shared with the respective teams to help us strengthen our development initiatives and ensure clearer, more consistent communication.

Viewing 478 - 480 of 4,269 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Healthcare Collections Specialist

United States

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Firstsource Solutions

Firstsource Solutions reviews

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Reviews by job title

WLB and Over work

Employee Review on company

"Great Team Culture and Learning Opportunities"

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