Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,269 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,269 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Oct 9, 2025

Terrible company

Mailroom/data entry

Recommend

CEO approval

Business Outlook

Pros

Able to work from home

Cons

Extreme micromanagement, no room for growth. You’re not learning any skills. OT notice 1 hr before scheduled time. Unrealistic hourly metrics. You will be a prisoner in your own home. No raises but constant emails about how company has record breaking profits in Q1. 3 people on my team quit on the same day. Change pto policy in the middle of summer when vacations had already been planned and approved. This company doesn’t care about its employees

1.0

Oct 8, 2025

Treated like a child, paid the basic wage

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

Homework nothing else to be honest

Cons

Toxic culture, promotions given to friends if your face fits without due recruitment processes. Crap wage. Higher management do not care they treat staff like they a worthless scum

Firstsource Solutions Response

8mo

Thank you for sharing your thoughts. We’re glad to hear you valued the home working option. We also appreciate your feedback regarding culture and management, this is taken seriously and will be shared with the relevant teams as we continue to focus on improving.

4.0

Oct 7, 2025

Good

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good place to work in FirstSource

Cons

FirstSource is the company where you can enlarge knowledge

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you consider Firstsource a good place to work and appreciate the opportunities it provides for learning and knowledge growth. We encourage you to continue leveraging these opportunities and sharing any suggestions that could further enhance the workplace experience.

Viewing 481 - 483 of 4,269 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Healthcare Collections Specialist

United States

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Reviews by job title

Terrible company

Treated like a child, paid the basic wage

Good

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