Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(260 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

260 reviews

Reviews about "Management"

Return to all reviews

2.0

Oct 25, 2023

Management

Eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

Opportunities to grow within the company

Cons

Management is unprofessional. Heavy workloads, underpay.

Firstsource Solutions Response

2y

Thank you for sharing your feedback. We work hard to provide each employee with the opportunity to build their careers within the organization through skill development courses offered through our internal learning platforms. It is nice to hear that this was a part of your experience with our organization. We hear your additional concerns and are committed to maintaining a professional and respectful working environment for all our employees, as well as keeping our pay structures competitive with ever-changing industry standards. We appreciate your feedback as your input will help us make improvements where necessary. Thank you again!

5.0

Oct 11, 2023

It was good experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employee driven company supportive management

Cons

First source offer a bit of less salary compare to other companies

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We proudly embrace the employee-driven nature of our company. Our management team is dedicated to ensuring a positive experience for our employees We believe in empowering our team members and valuing their input, which has been instrumental in shaping our organization. Our focus is on creating a workplace where personal growth, job satisfaction, and a sense of fulfilment are paramount.

3.0

Sep 13, 2023

Pay is Enough To Keep You Poor

Ar billing specialist

Recommend

CEO approval

Business Outlook

Pros

Working from home. Management and team members are great. They send you equipment. No micromanagement so you can work in peace. Learn what you can and move on to a better company.

Cons

It's owned by a foreign company, so it's definitely giving third world vibes. They send equipment but it's a heavy, bulky, out of date PC. They have a timer on the computer where if your mouse doesn't move for 5 minutes it will ask you why? No PTO until after 1 year of employment. They automatically enroll you in 401k so now you have to waste time calling to get out of it. They don't have a well put together system for training. Everything is on spreadsheets and Word docs so you have a ton of files you have to open to refer to which is ridiculous. You clock in one system and get paid in another. They expect you to give quantity yet want quality when the training isn't thorough. They're not as organized as other companies I've worked for. Overall the benefits suck but the people you work with are hard working, knowledgeable people.

Firstsource Solutions Response

2y

Thank you for taking the time to leave us feedback. We are happy to hear your satisfaction with our team and flexibility. We hear your concern surrounding our training programs and systems and will take it into consideration as we are committed to providing employees with the best tools for success and consistently looking towards improving each scope of their experience. This, along with our PTO and benefits policies which we regularly review to remain beneficial to the outer lives of our Firstsourcers. As for our headquarters, we are proud to be a global company with locations not only in the US, but in the UK, India, Mexico, and The Philippines. Our diverse team is one of our greatest strengths as we drive transformation through collaboration across all geos; welcoming ideas, opinions, and conversations that spark innovation in each location.

Viewing 52 - 54 of 260 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Customer Service Representative