Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(205 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

Reviews about "Career Development"

Return to all reviews

1.0

Dec 13, 2022

BCBS

Healthcare customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fully remote work and training offered. You don’t have to be on camera for training.

Cons

Training is about 3 months long. There is a lot of information to take in so the days are really jam packed. Also, they need to up the pay. $14/hr starting in 2022 is absurd.

2.0

Dec 6, 2022

good work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

young people nice office good for part time

Cons

salary micro management strict adherence no career growth

Firstsource Solutions Response

Thank you for leaving a review. We’re happy to hear you enjoy working with our wonderful people and the office at our Belfast site. We would love to see you progress your career with Firstsource, we offer multiple development pathways, including JetSet, AIM, and RISE. We also offer funded degrees with Ulster and Derby Universities, which you are welcome to apply for. Please speak to your HR team member to find out more.

4.0

Dec 3, 2022

It was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Schedule Flexibility, Benefits, work life balance, shorter hours or closed on Holidays

Cons

Low Wages Not much career advancement

Firstsource Solutions Response

Thank you for taking the time to leave a review, and we’re happy to hear you enjoy our schedule flexibility and generous benefits. Our salaries are very competitive for the sector and are reviewed annually. We offer several pay models. Should you wish to progress within Firstsource, we offer multiple development pathways, including JetSet, AIM, and RISE. We offer funded degrees with Ulster and Derby Universities, which you are welcome to apply for.

Viewing 55 - 57 of 205 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Career Development"

BCBS

good work

It was ok

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions