Firstsource Solutions reviews

The pay per claim is continually dropped every time the team exceeds their goals. It's the only company I've ever worked for that pays less the better you do. We run out of claims often and when we run out we don't get paid since we are paid per claim. They pay OT but then lower the per claim pay when OT causes the average payment of employees to go up. This effectively cancels OT payment in the end. They claim to pay bonus but again, that causes the average pay to go up which also results in lowering the per claim payment which also effectively cancels out bonus. They have a set average pay that they want to pay & regardless of whether you are there 1 year or 30 that's the pay they expect you to make & it never increases with the cost of living. It's the same average now that it was 15 years ago when the company was called Medplans. One quality error puts you into penalty & then your pay is drastically lowered to McDonald's wages. All promotions are generally less paying positions and therefore makes only the ones who can't cut it as a claims examiners apply. That creates an environment where the most knowledgable are not in the support roles. Training is horrible and insufficient due to this very thing.

It's owned by a foreign company, so it's definitely giving third world vibes. They send equipment but it's a heavy, bulky, out of date PC. They have a timer on the computer where if your mouse doesn't move for 5 minutes it will ask you why? No PTO until after 1 year of employment. They automatically enroll you in 401k so now you have to waste time calling to get out of it. They don't have a well put together system for training. Everything is on spreadsheets and Word docs so you have a ton of files you have to open to refer to which is ridiculous. You clock in one system and get paid in another. They expect you to give quantity yet want quality when the training isn't thorough. They're not as organized as other companies I've worked for. Overall the benefits suck but the people you work with are hard working, knowledgeable people.