Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,236 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,236 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Mar 1, 2018

Horrible treatment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros to working for this company today none!!

Cons

Matrix pay was lowered by almost 50% they lowered the pay without any regards to how people are going to live they gave everyone one weeks notice of the drop in pay. People that have worked there for 10+ years are now basically making the same amount as someone that just started. It was based on you get paid on how much you process they lowered the rate per claim so much you have to do double the work to get anything and they put a cap on what you can make. You always make a certain amount there's no room for advancement and it's a shame how they treated their examiners.

1.0

Feb 8, 2018

Patient Account Representative

Team leader

Recommend

CEO approval

Business Outlook

Pros

Used to be a good company. No longer...

Cons

Unfair practices, favortism, bullying of employees, zero support from this company. They could care less about you, your well being, your health. Or your family.

1.0

Dec 13, 2016

Ridiculous

Claim examiner

Recommend

CEO approval

Business Outlook

Pros

No one really bothers you. You can listen to a Ipod all day and just do your job

Cons

Matrix pay...Where do I begin. This pay structure is horrible. They sent us the worst trainer possible. Then throw you to the wolves. If you can process at a high rate. You can make great pay. If you make any errors though you can go from 20$ per hour to 8.50 in a heart beat. Then when you fix your errors they take months to get your pay back up to something livable. So if you want to be promised the world then end up broke take this job. It is really hard to do this job when you can go on break and look at a burger king and know they are getting paid more than you are.

Firstsource Solutions Response

Thank you for leaving us your review. We are sorry to hear about your unfortunate experience. That was truly not our intention. I would appreciate and value the opportunity to make this situation right for you. If you could get in touch with us by emailing marketing@firstsource.com to give us your feedback in more detail and allow us the chance to change your perception.

Viewing 13 - 15 of 4,236 Reviews

Jobs at Firstsource Solutions

Data Entry/Customer Service Representative

Data Entry - Open Enrollment

Customer Service Representative

DE/Customer Service Representative

Customer Service Representative

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Horrible treatment

Patient Account Representative

Ridiculous

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