Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (107) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,254 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,254 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Jun 18, 2026

Target pressure

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Gets a good pay Salary is on time

Cons

1)Management never takes action for the issue employees are facing 2) leaves issue ( only gets approved for the close ones of the management) 3) many more issues can't list all of them

Firstsource Solutions Response

23h

Thank you for taking the time to share your feedback. We are pleased to know that you appreciate the timely salary payments and compensation offered by the organization. With respect to the leave approval concerns, we encourage you to connect with your respective HR Business Partner (HRBP), who will be able to review the matter and provide the necessary support.

5.0

Jun 18, 2026

Strong communication and problem-solving skills gained, but sensitive to feedback

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Strong communication skills – You develop the ability to communicate clearly, listen actively, and resolve issues effectively. Problem-solving experience – Handling customer concerns helps build critical thinking and conflict-resolution skills. Career growth opportunities – Customer service experience can lead to roles in sales, management, operations, training, or customer success.

Cons

I can be very detail-oriented I take customer concerns personally

Firstsource Solutions Response

23h

Thank you for sharing your valuable feedback. We are pleased to hear that your role has helped you strengthen your communication, problem-solving, and customer service skills while providing opportunities for career growth. Supporting our employees' learning and professional development remains one of our key priorities. We encourage employees to continue leveraging the available learning and development resources to build resilience and further enhance their professional skills.

2.0

Jun 17, 2026

Helping patients, but lacking management support

Patient financial advocate

Recommend

CEO approval

Business Outlook

Pros

Helping patients is the best part of the job

Cons

Very little management support to onsite employees

Firstsource Solutions Response

23h

Thank you for taking the time to share your feedback. We are pleased to hear that helping patients has been a rewarding aspect of your role. Making a positive impact on the people we serve is at the heart of what we do, and we appreciate your dedication and commitment.

Viewing 61 - 63 of 4,254 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Data Entry - Open Enrollment

DE/Customer Service Representative

Customer Service Representative

Client Service Representative