Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,249 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,249 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jun 11, 2026

Thorough training

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Training given is very thorough

Cons

Too much work for basic pay, No job security

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you found the training provided to be thorough and valuable. Supporting employees through comprehensive learning and development programs remains one of our key priorities.

3.0

Jun 10, 2026

Good work environment but poor appraisal process

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

In FSL we have good environment work space While process job confirmation are good

Cons

The appraisal part is very bad and dissatisfied in provider business, it going to be third appraisal in FSL I heard the some same thing will happen as per the previous thing, now a day expenses are going high but there is no improvement in salary, it need to improve and there is no helpfull things in ground level employee Now a day most of company providing two way cabs even in day shift in other company, still FSL didn't provide 2 way cab for night shift employee or atleast can provide food in office to balance their health, in health and day to day work life balance didn't have good benefits and healthy life for ground level employee.

5.0

Jun 10, 2026

Consistently Delivers Great Performance

Senior revenue analyst

Recommend

CEO approval

Business Outlook

Pros

Delivers excellent performance consistently. Produces accurate and reliable results. Easy to use, even for new users. Saves time and improves efficiency. Provides a smooth and satisfying user experience.

Cons

Some features may require a learning period. Can be more expensive than other options. Limited customization in certain areas. May need regular updates or maintenance.

Firstsource Solutions Response

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you value the organization's consistent performance, accuracy, ease of use, efficiency, and overall user experience. It is encouraging to know that these aspects have contributed positively to your experience.

Viewing 64 - 66 of 4,249 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Data Entry - Open Enrollment

DE/Customer Service Representative

Customer Service Representative

Client Service Representative

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Thorough training

Good work environment but poor appraisal process

Consistently Delivers Great Performance

Jobs at Firstsource Solutions

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