Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,249 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,249 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jun 17, 2026

Helping patients, but lacking management support

Patient financial advocate

Recommend

CEO approval

Business Outlook

Pros

Helping patients is the best part of the job

Cons

Very little management support to onsite employees

Firstsource Solutions Response

21h

Thank you for taking the time to share your feedback. We are pleased to hear that helping patients has been a rewarding aspect of your role. Making a positive impact on the people we serve is at the heart of what we do, and we appreciate your dedication and commitment.

5.0

Jun 17, 2026

Firstsource is the best

Floor supervisor

Recommend

CEO approval

Business Outlook

Pros

Firstsource is one of the best companies to work with

Cons

None for me at this point of time

Firstsource Solutions Response

21h

Thank you for taking the time to share your feedback. We are delighted to hear that you consider Firstsource to be one of the best companies to work for and that you have had a positive experience with the organization and its management. We are also pleased to know that you have not encountered any concerns at this point.

5.0

Jun 17, 2026

Recognition and growth at firstsource

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Supportive leadership, recognition program, collaboration culture, career growth opportunities,approachable management

Cons

Workload can be high during peak periods

Firstsource Solutions Response

21h

Thank you for taking the time to share your valuable feedback. We are pleased to hear that you appreciate our supportive leadership, recognition programs, collaborative culture, career growth opportunities, and approachable management. It is encouraging to know that these initiatives have contributed positively to your overall experience.

Viewing 58 - 60 of 4,249 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Customer Service Representative

DE/Customer Service Representative

Client Service Representative

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Helping patients, but lacking management support

Firstsource is the best

Recognition and growth at firstsource

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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