Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (309 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jan 9, 2024

No room for growth

Patient financial advocate

Recommend

CEO approval

Business Outlook

Pros

I absolutely loved that we weren’t micromanaged. I was able to work and feel free at the same time.

Cons

Low pay for all that the job entails. No room for growth.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are thrilled to hear that you valued the autonomy and freedom in your work. We believe that allowing employees to work without micromanagement fosters creativity, independence, and a sense of trust. We regularly review our compensation structures to ensure they are competitive and reflective of the responsibilities and contributions of our employees

2.0

Dec 21, 2023

It's a job

Debt collector

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule Great parking The Pond

Cons

No wfh Pay is terrible High attrition Doesn't care about seniority

Firstsource Solutions Response

2y

Hello! We appreciate your feedback. We are glad to hear that you enjoy the flexibility of your position and building amenities. We're sorry to hear about your displeasure regarding your position. We aim to be transparent in communicating an outline for each position before applicants accept the role. If this was not the case for you, please reach out to your respective HR. We are happy to incorporate any feedback we can when evaluating our process in the future. Thank you again for your response.

2.0

Dec 6, 2023

If you want to feel fulfilled, this is not the place to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay (for me, but I can't say the same for others)

Cons

Wayyyyyyy below market in pay in most roles. Company tells you to do things without giving any context or reasoning. Company is so concerned about attrition, pressuring teams to find ways to reduce, but the main reason people leave is because the pay does not match up to the job responsibilities. Company refuses to pay an acceptable salary and gives 2% or less raises each year (if you're lucky).

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We focus on creating an environment where employees feel valued, supported, and fairly compensated, thereby reducing the factors that contribute to attrition. To ensure our employees are rewarded for their contributions, we revise our performance review processes. We ensure there is regular assessments and competitive salary adjustments to reflect the evolving responsibilities and skills of our workforce & we also review our salary structure to ensure that it aligns with market standards, adequately reflecting the skills and responsibilities of our employees.

Viewing 64 - 66 of 309 Reviews

Jobs at Firstsource Solutions

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate

Patient Financial Advocate