Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(309 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

309 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Dec 5, 2023

Company Feedback

Human resources manager

Recommend

CEO approval

Business Outlook

Pros

Healthy Environment, good people. Friendly environment

Cons

Low compensation package. HMO is not helpful

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We take pride in fostering a healthy and friendly work environment. Our commitment to creating a positive workplace is reflected in the camaraderie among our team members. We believe in the value of good people and actively cultivate a culture of collaboration, respect, and support. Your well-being and comfort are paramount, and we are dedicated to maintaining a workplace where everyone feels valued and can thrive both personally and professionally. We understand the importance of fair compensation and the value of comprehensive health coverage. We continuously reviewing and enhancing our compensation packages to ensure they remain competitive within the industry.

4.0

Nov 27, 2023

Great Place

Analyst

Recommend

CEO approval

Business Outlook

Pros

Great place to work at, treated like family with very flexible work time.

Cons

Feel like the pay wasn't enough for the work sometimes.

Firstsource Solutions Response

Thank you for taking the time to share your thoughts on your experience with us. Creating a sense of community and fostering a flexible work culture are crucial aspects of our company values, and we're glad to know that you have experienced these in your time with us. We understand that compensation is an important factor. Your feedback regarding pay has not gone unnoticed. We continuously strive to assess and enhance our compensation packages to ensure they reflect the value our dedicated team members bring to our organization. We will consider this feedback as we work towards creating an even more rewarding work environment for everyone. Thank you again for your response.

2.0

Nov 16, 2023

First source review

Patient access representative

Recommend

CEO approval

Business Outlook

Pros

The independence of the job

Cons

They pay rate is low

Firstsource Solutions Response

Hello! Thank you for sharing your feedback. We're pleased to hear that you valued the independence provided in your role; autonomy is a key aspect we aim to offer to our team members. Your positive recognition of this aspect is appreciated and aligns with our commitment to providing a supportive work environment. We appreciate your feedback surrounding compensation and management. Your insights are important as we continuously assess and refine our practices to ensure a fair and positive experience for our team members. We understand the significance of competitive compensation and effective management, and your feedback contributes to our ongoing efforts to enhance these aspects. Thank you again for your insight.

Viewing 67 - 69 of 309 Reviews

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