Firstsource Solutions Customer Service (CSR) reviews

We truly value your feedback and are continuously striving to improve the employee experience. We acknowledge that structured and well-paced training is essential for success, and we have taken steps to enhance our training programs by implementing a more comprehensive and organized approach to ensure that all employees feel confident and well-prepared in their roles. We understand that handling back-to-back calls, especially with challenging customer interactions, can be demanding. While business requirements necessitate structured schedules during peak hours, we are committed to employee well-being by ensuring appropriate breaks and providing support systems to help manage stress effectively. We recognize that retaining talent is crucial, and we are actively working on initiatives to enhance employee engagement, career growth opportunities, and overall job satisfaction. We welcome further insights to help us improve in this area.